About This Role

Leads complex, data center hardware support services to ensure resilience,

reliability, and availability at scale. Designs, governs, and signs off on

advanced change activities and site augmentations, driving standardization of

SOPs/MOPs across regions. Serves as the highest operational escalation point for

incidents, leading cross-functional triage, root-cause analysis, and long-term

corrective actions. Partners with engineering, capacity, networking, and

security teams to anticipate risks, implement architectural improvements, and

automate repeatable workflows. Mentors and develops teammates, uplifts best

practices, and influences policy and process changes that improve performance

across the group and organization.

Qualifications:

* Active TS/SCI security clearance

* Bachelor of Science degree in Computer Science, Information Systems or

equivalent work experience.

* 3-8 years of experience, primarily in Data Center infrastructure Operations

support and server administration in a mid-sized environment (200 - 1000+

server systems)

* 3-8 years of incident management responding to electrical and mechanical

failures with a focus on incident resolution and lessons learned.

* Must have demonstrated expertise in two or more of these areas:

* Power Capacity allocation – high and low density racks

* Incident management and resolution on outages

* Systems administration (Linux and/or Windows Servers)

* Networking (DNS, TCP/IP)

* You should also be able to demonstrate

* A solid level understanding of data center design, commissioning and

operations best practices and ensures their application

* Examples of process improvement execution

* Examples of a drive to dig into the details of a system or process to solve

customer problems

* Excellent oral and written communication skills

* Strong Adherence to Process and be process champion

* Strong influencing skills

* Ability to work independently, with little direct management Experience

supporting large, Enterprise customers in an Operations environment

RESPONSIBILITIES

Key Responsibilities

Datacenter Services Operations–Break/Fix and Hardware Maintenance:

• Oversees lifecycle management for servers and components; sets standards for

diagnosis, replacement, and performance validation without impacting critical

workloads

• Coaches teams on advanced power distribution practices and complex hardware

interventions; validates that work meets reliability, safety, and SLA

objectives

Datacenter Services Operations–Network Configuration, Installation, and

Augmentation:

• Leads the planning, risk assessment, and execution governance for large-scale

network builds and migrations; validates architecture, cabling, and end-to-end

connectivity

• Defines acceptance criteria and sign-off gates for network changes; ensures

interoperability and error-free integration with upstream and downstream

systems

Technical Support and Trouble Shooting:

• Owns the escalation queue and trend analysis; directs complex investigations,

establishes fix-forward plans, and ensures high-quality documentation of

resolutions within SLAs

• Shapes the ticket taxonomy, triage playbooks, and automation triggers to

improve response consistency and speed

Safety and Compliance–Safety, Security, Compliance, and Documentation:

• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures

alignment with physical security procedures, local regulations, and audit

requirements; verifies functional testing of security controls

• Ensures comprehensive documentation, audit trails, and change records;

prepares for and leads compliance reviews and remediations

Continuous Improvement:

• Leads post-incident reviews and enterprise-level RCAs; socializes learnings

and implements durable design/process changes that reduce risk across the fleet

• Partners with engineering to mitigate availability risks, reduce single points

of failure, and improve observability and alert fidelity

Collaboration, Vendor Relations, and Leadership:

• Mentors technicians and specialists; sets expectations for execution quality,

safety, and customer focus; builds capability through training and coaching

• Influences staffing and readiness plans for on-call and peak events; models

inclusive practices and cross-team collaboration

Core Responsibilities

Planning & Execution - Drives completion of complex and/or ambiguous work areas

in accordance with broad project requirements. Provides leadership to team

members on shifting priorities and resources according to team needs.

Collaboration & Partnership - Collaborates across Lines of Business to lead the

delivery of impactful work and provide support for critical team objectives.

Leverages advanced understanding of business, stakeholder, and/or customer needs

to build partnerships within and outside of team.

Problem Solving - Proactively develops and shares procedures to identify and

resolve complex issues, serving as the final non-managerial escalation point for

the team. Collects and reviews data and/or information to troubleshoot the most

complex errors.

Continuous Learning - Models continuous learning by actively seeking to expand

knowledge and learning new skills and/or tools, and staying current with trends

and best practices in one's field. Seeks out and leverages feedback and advanced

training to refine improve skills.

Continuous Improvement - Recommends, implements, and shares strategies to

improve the efficiency and effectiveness of complex processes, protocols, and

workflows for own and other teams.

QUALIFICATIONS

Minimum Job Qualifications

Education and/or Experience:

6 years of experience in client-facing, direct customer support and service,

data center, or related field experience.

High School Diploma, General Educational Development (GED), or equivalent AND 5

years of experience in client-facing, direct customer support and service, data

center, or related field experience

Associate Degree in Computer Science, Information Technology, Data Center

Operations or related field AND 4 years of experience in client-facing, direct

customer support and service, data center, or related field experience.

IT Infrastructure/Server Trouble Shooting Experience:

4 years of experience in IT infrastructure, data center services, or server

administration.

Preferred Job Qualifications

Education and/or Experience:

6 years of experience in client-facing, direct customer support and service,

data center, or related field experience.

High School Diploma, General Educational Development (GED), or equivalent AND 5

years of experience in client-facing, direct customer support and service, data

center, or related field experience

Associate Degree in Computer Science, Information Technology, Data Center

Operations or related field AND 4 years of experience in client-facing, direct

customer support and service, data center, or related field experience.

Cloud Environment (Hyperscale) Experience:

4 years of experience in hyperscale cloud environments.

Certifications:

Data Center or Cloud Industry Certifications

Only Oracle brings together the data, infrastructure, applications, and

expertise to power everything from industry innovations to life-saving care. And

with AI embedded across our products and services, we help customers turn that

promise into a better future for all. Discover your potential at a company

leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why

we’re committed to growing a workforce that promotes opportunities for all with

competitive benefits that support our people with flexible medical, life

insurance, and retirement options. We also encourage employees to give back to

their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the

employment process. If you require accessibility assistance or accommodation for

a disability at any point, let us know by emailing

accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by

calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability

and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and

conviction records pursuant to applicable law.

About This Role