Manager, Data Center Support Services - Catalyst Military Program

A military talent pathway into Oracle Cloud Infrastructure

Turn your military technical experience into your next career.

You’ve built technical skills in environments where reliability, teamwork,

accountability, and mission execution matter. Catalyst Military is designed to

help you put that experience to work at Oracle.

Oracle’s Catalyst Military talent program creates a pathway for transitioning

and recently separated service members, veterans, National Guard members, and

Reservists to build careers supporting Oracle Cloud Infrastructure (OCI).

Prior commercial data center experience is not required.

We’re looking for candidates with at least 8 years of relevant technical and/or

leadership experience, gained through military service or through a combination

of military service and other relevant technical experience.

Relevant experience may include information technology, networking and

communications, electronics, aviation maintenance, electrical or cooling

systems, equipment maintenance, or technical troubleshooting.

What Makes Catalyst Military Different

A career, not an internship. You’ll join Oracle as a Manager, Data Center

Support Services  and be paid from day one.

A bridge from military to commercial technology. Prior commercial data center

experience is not required. Your military technical experience provides the

foundation, and Catalyst Military helps you apply that experience within

Oracle’s data center environment.

Recognition of the experience you already bring. We evaluate the technical

skills, troubleshooting ability, operational discipline, and experience you’ve

developed—not simply your MOS, AFSC, NEC, or rating.

Manages team(s) conducting end-to-end hardware installation and troubleshooting.

Manages team(s) implementing network communications, providing guidance on

complex problems. Manages team(s) supporting data center environments, customer

environments and/or operations, addresses identified and escalated routine

trends, and ensures problem resolutions are documented. Oversees technicians

participation in training to advance their understandings and refine

technicians' skill set, meeting requirements. Facilitates collaboration with

development teams and external vendors to resolve complex technical problems,

providing subject matter expertise around large scale matters.

RESPONSIBILITIES

Your Role

Manages team(s) conducting end-to-end hardware installation and troubleshooting.

Manages team(s) implementing network communications, providing guidance on

complex problems. Manages team(s) supporting data center environments, customer

environments and/or operations, addresses identified and escalated routine

trends, and ensures problem resolutions are documented. Oversees technicians

participation in training to advance their understandings and refine

technicians' skill set, meeting requirements. Facilitates collaboration with

development teams and external vendors to resolve complex technical problems,

providing subject matter expertise around large scale matters.

Key Responsibilities

Datacenter Services Operations-Break/Fix and Hardware Maintenance:

-Manages team(s) conducting end-to-end on-site hardware installation, removing

and troubleshooting hardware and configurations for a site.

-Monitors daily operations for teams replacing server components and upgrades

servers for existing customer base for a site.

Datacenter Services Operations-Network Configuration, Installation, and

Augmentation:

-Manages team(s) implementing designed and defined network communications and

solutions, including cabling validation and networking equipment, providing

guidance on complex problems.

-Engages additional resources to address complex or unresolved issues.

Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:

-Manages team(s) supporting data center environments, customer environments

and/or operations, addresses identified and escalated routine trends, and

ensures problem resolutions are documented.

-Manages response to outage situations for clients.

Safety and Compliance-Safety, Security, Compliance, and Documentation:

-Ensures adherence to all established Standard Operating Procedures

(SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks for team(s).

-Oversees and drives the implementation of required security controls, including

updates and maintenance for a team(s).

-Ensures and manages team's compliance with health and safety guidelines

(including personal protection equipment, site access, or specific data site

compliance) during on-site work at customer locations and at office.

Continuous Improvement:

-Oversees technicians participation in training to advance their understandings

and refine technicians' skill set, meeting requirements.

-Stays current with industry understanding best practices and developments in

networking and server maintenance, data center and facility operations.

-Manages team adherence to SOPs and MOPs for operational Data Center Change

Control processes.

Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations,

and Leadership:

-Facilitates collaboration with development teams and external vendors to

resolve complex technical problems, providing subject matter expertise around

large scale matters.

-Ensures that contractors and vendors are delivering quality services and that

all Service Level Agreements (SLAs) are being met for location(s).

-Oversees quality assurance, providing guidance on process creation and

mentorship programs.

Core Responsibilities

Planning & Execution:

-Creates and owns the execution plan for the team's work and multiple projects

or initiatives, monitoring timelines and budgets when applicable to ensure

projects are completed on time and in adherence with requirements. Delegates

work across the team and helps them prioritize their work. Identifies resource

needs and adapts plans based on changing priorities and business needs.

Collaboration & Partnership:

-Strengthens collaborative partnerships across teams to align on expectations

and shared objectives. Guides team members to build relationships with business

leaders, stakeholders, and/or customers to ensure effective collaboration.

Practices active listening and asks insightful questions to promote an inclusive

culture.

Problem Solving:

-Leads team to identify and address moderately complex operational and/or

technical issues in accordance with standard practices, providing guidance as

appropriate. Directs team to analyze data and/or information from multiple

sources to troubleshoot moderately complex errors.

Continuous Learning:

-Actively seeks learning opportunities for self and team to enhance knowledge

and skills in key areas and remain current with industry advancements. Uses

feedback and training to elevate personal and team skills, modeling a commitment

to learning. Identifies skill gaps within the team and supports team members in

learning opportunities by providing resources and fostering an environment that

encourages knowledge-sharing.

Continuous Improvement:

-Identifies and recommends improvements as well as encourages team to share

ideas to increase the efficiency and effectiveness of processes, protocols, and

workflows within a team. Reviews and provides feedback on team member's ideas

and seeks input from others on alternative approaches and methods for improving

work.

Performance and Development:

-Coaches and provides direction to team members in alignment with performance

management processes, guidelines, and expectations. Facilitates goal setting

discussions with team members, ensuring individual goals are aligned with

broader team goals. Identifies development opportunities to help team member's

improve performance. Contributes to the talent acquisition pipeline by leading

candidate interviews, assessing promotion eligibility, and managing talent

resources.

What You Bring

We’re looking for candidates with a minimum of eight years of relevant technical

and/or leadership experience, gained through military service or through a

combination of military service and other relevant technical experience.

Prior commercial data center experience is not required.

Your experience may come from one or more of the following areas:

* Information technology and systems

* Networking and communications

* Electronics and technical systems

* Aviation maintenance

* Electrical, power, HVAC, or cooling systems

* Equipment maintenance

* Technical troubleshooting and fault isolation

You should also bring:

* Strong problem-solving and troubleshooting skills.

* Strong communication, organization, and teamwork skills.

* Ability to learn new technologies and technical concepts.

* Ability to follow established technical processes and procedures.

* A commitment to safety, quality, accountability, and reliable execution.

Your Military Experience Can Translate

There is no single military specialty that leads to a management career in

Oracle data centers. Representative backgrounds may include:

* Army: Staff Sergeant, Sergeant First Class, Master Sergeant, First Sergeant,

Sergeant Major, Command Sergeant Major

* Air Force: Technical Sergeant, Master Sergeant, Senior Master Sergeant, Chief

Master Sergeant

* Navy/Coast Guard: Petty Officer First Class, Petty Officer 1st Class, Chief

Petty Officer, Senior Chief, Master Chief

* Marine Corps: Staff Sergeant, Gunnery Sergeant, Master Sergeant, First

Sergeant, Master Gunnery Sergeant, Sergeant Major

Don’t see your specialty listed? We still encourage you to apply.

These examples are representative, not exhaustive. We’re interested in the

technical skills, leadership, operational discipline, and experience you gained

through military service—not simply the MOS, AFSC, NEC, or rating on your

record.

What to Expect

This is a hands-on, onsite role supporting a 24/7/365 data center environment.

Candidates must be able to:

* Lift up to 50 lbs.

* Climb a 9-foot ladder.

* Stand and walk for extended periods.

* Work 10–12 hour shifts.

* Be on-call during certain periods

* Work rotating schedules, including nights, weekends, and holidays.

* Travel as required.

* Work onsite in a 24/7/365 operating environment.

This position may require consent to the processing of biometric data for

identity verification and access control.

Visa sponsorship is not available for this role. For clarity purposes, this

means that Oracle is not in a position now, or in the future, to offer US

immigration sponsorship. This includes, but is not limited to, support of H-1B,

TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.

QUALIFICATIONS

Minimum Job Qualifications

Education and/or Experience:

8 years of experience in client-facing, direct customer support and service,

data center, or related field experience

OR

Bachelor's Degree in Computer Science, Information Systems, or related field AND

4 years of experience in client-facing, direct customer support and service,

data center, or related field experience

OR

Master's Degree in Computer Science, Information Systems, or related field AND 2

year of experience in client-facing, direct customer support and service, data

center, or related field experience

OR

Doctorate in Computer Science, Information Systems, or related field

Job Skills:

Same skills as prior level

IT Infrastructure/Server Trouble Shooting Experience:

2 years of experience in IT infrastructure, data center services, or server

administration.

Preferred Job Qualifications

Education and/or Experience:

8 years of experience in client-facing, direct customer support and service,

data center, or related field experience

OR

Bachelor's Degree in Computer Science, Information Systems, or related field AND

4 years of experience in client-facing, direct customer support and service,

data center, or related field experience

OR

Master's Degree in Computer Science, Information Systems, or related field AND 2

years of experience in client-facing, direct customer support and service, data

center, or related field experience

OR

Doctorate in Computer Science, Information Systems, or related field

Job Skills:

Same skills as prior level

People Leadership/Management Experience:

1 year of experience in a leadership role with or without direct reports.

IT Infrastructure/Server Trouble Shooting Experience:

3 years of experience in IT infrastructure, data center services, or server

administration.

Cloud Environment (Hyperscale) Experience :

2 years of experience in hyperscale cloud environments.

Certifications:

Data Center or Cloud Industry Certifications.

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expertise to power everything from industry innovations to life-saving care. And

with AI embedded across our products and services, we help customers turn that

promise into a better future for all. Discover your potential at a company

leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why

we’re committed to growing a workforce that promotes opportunities for all with

competitive benefits that support our people with flexible medical, life

insurance, and retirement options. We also encourage employees to give back to

their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the

employment process. If you require accessibility assistance or accommodation for

a disability at any point, let us know by emailing

accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by

calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability

and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and

conviction records pursuant to applicable law.