Principal Data Center Operator

Independently responsibility for one or more data centers, leading performance

analyses across key operational areas and proactively monitoring facility health

to implement significant enhancements. Drives process improvements by partnering

across functions and regions, leads on-the-ground teams in incident resolution,

manages escalated technical issues, and utilizes advanced automation and

monitoring tools to mitigate risks. Maintains an up-to-date knowledge base,

executes incident management protocols, and conducts root cause analysis to

improve operations. Oversees new region builds and expansions, serves as the

main liaison for expansion projects, and provides oversight for installations,

repairs, inventory, and logistics—directing component upgrades and

infrastructure changes to optimize data center efficiency and stability.

RESPONSIBILITIES

Key Responsibilities

Data Center Site Portfolio Management:

-Independently responsibility for at least one and occasionally multiple Data

Centers.

Performance Monitoring and Analysis:

-Leads performance trend analyses related to capacity, temperature,

availability, cleanliness, and other aspects. Identifies significant patterns,

and suggests operational improvements.

-Proactively monitors facility health at all times (power, cooling, security)

and develops and implements major enhancements.

-Partners across functions and regions to identify, measure, and improve

processes in alignment with industry best practices (e.g., Lean, Six Sigma),

lead significant improvement projects, and ensure alignment with strategic

objectives.

Issue Management and Automation:

-Leads the on-the-ground resources to resolve incidents and performs accurate

communication on execution.

-Oversees and provides support for escalated complex technical issues.

-Triages and/or escalates issues, and implements advanced automation,

scheduling, and monitoring tools to mitigate potential problems effectively.

-Identifies, documents, and validates issues, processes, and solutions, ensuring

the data center knowledge base is comprehensive and up-to-date.

-Prepares for, and when needed executes incident or crisis management protocols

in alignment with business continuity plans.

-Performs Root Cause Analysis (RCA) following crises or incidents, and updates

documentation to capture process improvements.

Data Center Expansion Support:

-Leads and oversees new region builds and expansion activities, both onsite and

remotely.

-Acts as primary liaison with project teams and data center engineering,

ensuring all timelines and capacity needs are strategically managed for

expansion projects and site builds.

-Collaborates closely with project teams on critical aspects of expansion

projects and site builds to deliver high standards.

Installation and Maintenance:

-Provides oversight for installations, repairs, inventory management, and

logistics tasks.

-Directs efforts to replace and upgrade components.

-Advises on high-level purchases or upgrades for data centers and oversees

implementation.

-Leads planning and execution of rack deployments, installations, and network

physical infrastructure upgrades/changes. 

-Ensures proactive maintenance of the Data Center facility with regard to

efficiency and stability (e.g. containment, air flow & pressure, power trains).

Core Responsibilities

Planning & Execution:

-Manages and coordinates moderately complex tasks, monitoring timelines and

deliverables to ensure timely completion and adherence to requirements for a

moderately-sized project or initiative. Efficiently delegates, monitors, and

prioritizes work across multiple projects, providing technical oversight and

adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates across the organization to align on expectations and achieve

shared objectives. Leverages understanding of business leaders, stakeholders,

and/or customers to ensure proposed solutions meet their needs. Supports

inclusivity by actively seeking and listening to diverse perspectives, ensuring

others feel heard and respected.

Problem Solving:

-Identifies and addresses moderately complex issues by analyzing a wide range of

data and/or information to identify solutions in accordance with standard

practices. Proactively escalates unresolved or critical issues with a thorough

assessment and suggests potential solutions. Reviews, contributes to, and

documents problem solving strategies.

Continuous Learning:

-Pursues learning opportunities to expand knowledge and skills and/or tools in

new areas and stays abreast of the latest industry trends and best practices.

Proactively seeks and leverages ongoing feedback and training to improve skills.

Coaches and mentors junior team members, fostering continuous learning and

knowledge sharing within and across teams.

Continuous Improvement:

-Develops ideas, recommends updates, and/or collaborates on the implementation

of process improvements to increase the efficiency and effectiveness of

processes, protocols, and workflows across teams, and evaluates the impact on

key stakeholders. Solicits feedback from others on ideas for alternative

approaches and methods for continued improvement.

Performance and Development:

-Contributes to the talent development pipeline by participating in candidate

interviews, assessing candidates, and providing hiring recommendations.

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