Principal Data Center Operator

Oracle Data Center Management & Operations (DCMO) has an opportunity for a

Principal Data Center Operator who will be responsible for a wide variety of

support and escalation across Data Center Management & Operations. If you are

ready to drive consistently great customer outcomes and accelerate the growth of

our business, come join Data Center Management & Operations.

You need to be highly motivated, self-driven, and possess a strong combination

of technical, operational, and communication skills. This role requires someone

who can translate complex technical concepts and operational practices into

clear, scalable documentation and repeatable processes. Success in this position

depends not only on solving technical challenges, but also on capturing

knowledge, improving workflows, and building operational frameworks that enable

teams across regions to execute consistently and efficiently.

You will combine hands-on technical expertise with exceptional technical writing

and process engineering capabilities—supporting escalations, incident response,

and operational health across one or more data centers while creating and

maintaining the documentation, standards, and procedures that drive operational

excellence. Working with a global, multi-level team, you will identify

opportunities to improve existing processes, develop new operational procedures,

and establish documentation that reduces risk, improves consistency, accelerates

onboarding, and enables scale across Oracle Data Center Operations.

RESPONSIBILITIES

You need to be highly motivated, self-driven, and have a combination of strong

analytical, communication, and project skills. You will also: 

* Serve as a technical author and process engineer for Data Center Management &

Operations, creating and maintaining operational procedures, standards,

runbooks, knowledge articles, and engineering documentation.

* Translate complex technical concepts, troubleshooting activities, and

operational practices into clear, actionable documentation for global

audiences.

* Analyze existing workflows and operational practices to identify

documentation gaps, process inefficiencies, and opportunities for

standardization.

* Design, document, and implement new operational processes that improve

consistency, scalability, efficiency, and operational readiness.

* Partner with technicians, engineers, program managers, and SMEs to capture

institutional knowledge and convert it into sustainable operational

procedures.

* Establish documentation standards, governance, and review processes to ensure

accuracy, quality, consistency, and long-term maintainability.

* Drive continuous improvement initiatives by leveraging operational data,

incident trends, lessons learned, and stakeholder feedback to refine

procedures and workflows.

* Lead documentation efforts resulting from incident response, RCAs, region

expansions, infrastructure deployments, and operational changes.

* Apply ITSM disciplines; ITIL experience preferred.

* Support new region builds and expansions (remote and onsite) to meet quality

and schedule goals. 

* Serve as liaison with project teams and engineering to manage timelines,

dependencies, and capacity needs. 

* Partner cross-functionally to uphold safety, readiness, and operational

excellence during builds.

* Oversee installations, repairs, inventory, and logistics. 

* Guide replacements/upgrades and support site improvements through

implementation.

* Drive preventative maintenance and facility optimization (airflow/pressure,

containment, power trains) to improve stability and efficiency.

* Provide support for complex escalations. 

* Evaluate operational processes, workflows, and support models to identify

opportunities for simplification, automation, standardization, and risk

reduction.

* Develop measurable improvements to operational procedures and track outcomes

through defined success metrics.

* Drive adoption of new processes through documentation, training, stakeholder

engagement, and operational change management.

* Champion a culture of continuous improvement by promoting knowledge sharing,

operational excellence, and process discipline across Data Center Management

& Operations.

Required Qualifications

* Experience in data center operations, technical support, and/or engineering. 

* Working knowledge of power, cooling, structured cabling, and connectivity. 

* Basic understanding of network architecture and common protocols. 

* Knowledge of OCI and cloud computing concepts. 

* Experience supporting enterprise customers with a strong customer-outcome

mindset. 

* Ability to diagnose issues, identify root cause, and deliver durable fixes. 

* Hands-on experience with enterprise server, storage, and networking

technologies. 

* Server administration experience, especially Linux/Unix.

* Demonstrated experience creating technical documentation, operational

procedures, runbooks, knowledge articles, and engineering standards for

technical audiences. 

* Proven ability to transform complex technical concepts and operational

activities into clear, concise, and actionable documentation. 

* Experience analyzing, designing, documenting, and improving operational

processes in a technical or engineering environment. 

* Strong process engineering mindset with the ability to identify

inefficiencies, develop scalable solutions, and drive operational

standardization. 

* Excellent written and verbal communication skills with exceptional attention

to detail and documentation quality.

* Experience developing operational documentation programs, knowledge

management systems, or documentation governance frameworks. 

* Experience applying Lean, Six Sigma, or other continuous improvement

methodologies to operational process design and optimization. 

* Experience leading cross-functional process improvement initiatives in data

center, cloud, infrastructure, or technology operations environments. 

Preferred Job Qualifications

Education and/or Experience:

11 years of experience in IT infrastructure support, server administration, or

data center operations, design, and layout

OR

Bachelor's Degree in Computer Science, Engineering, Information Systems,

Information Technology, or related field AND 7 years of experience in IT

infrastructure support, server administration, or data center operations,

design, and layout

OR

Master's Degree in Computer Science, Engineering, Information Systems,

Information Technology, or related field AND 5 years of experience in IT

infrastructure support, server administration, or data center operations,

design, and layout

OR

Doctorate in Computer Science, Engineering, Information Systems, Information

Technology, or related field AND 3 years of experience in IT infrastructure

support, server administration, or data center operations, design, and layout.

Additional Experience:

* Data Center or Cloud Industry Certifications.

* Experience developing operational documentation programs, knowledge

management systems, or documentation governance frameworks. 

* Experience applying Lean, Six Sigma, or other continuous improvement

methodologies to operational process design and optimization. 

* Experience leading cross-functional process improvement initiatives in data

center, cloud, infrastructure, or technology operations environments.

QUALIFICATIONS

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to

comply with applicable requirements, such as immunization/occupational health

mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the

stated locations only

US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for

bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for

variations in knowledge, skills, experience, market conditions and locations, as

well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as

well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees

assigned to a salaried (non-overtime eligible) position. Accrued Vacation is

provided to all other employees eligible for vacation benefits. For employees

working at least 35 hours per week, the vacation accrual rate is 13 days

annually for the first three years of employment and 18 days annually for

subsequent years of employment. Vacation accrual is prorated for employees

working between 20 and 34 hours per week. Employees working fewer than 20 hours

per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes

each calendar year. Unused balance will carry over each year up to a maximum cap

of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days

from the posting date or as long as the job remains posted.

Career Level - IC4

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