Senior Data Center Facilities Technician

Supervises ongoing critical environment maintenance and repair for all service

lines with major impact on achieving pre-defined service level agreements

(SLAs). Oversees medium-level impact projects and coordinates with relevant

stakeholders. Manages incidents that impact Data Center infrastructure services

and drives proactive and timely resolution of such incidents. Ensures alignment

of own work with safe working practices. Oversees on-site data centers

operations in relation to the engineering infrastructure, identifying risks and

gaps and troubleshooting as required. Follows and adapts policies and

procedures. Participates in training programs for newer members of the team.

RESPONSIBILITIES

Key Responsibilities

Critical Environment Maintenance Support:

-Completes ongoing Data Center critical infrastructure maintenance and repair

for all service lines with major impact on achieving pre-defined service level

agreements (SLAs) to ensure service uptime is maintained to the highest

standards and that faults are dealt with promptly.

-Employs advanced operating knowledge of engineering systems to address complex

issues, engaging in standard diagnostics and repairs, escalating blockers or

obstacles only when necessary.

-Applies enhanced knowledge of Oracle processes, procedures, and industry

standards to resolve challenging issues.

-Identifies and shares opportunities for system-level enhancements and proposes

moderate changes to improve team effectiveness.

-Networks outside of the team while participating in evaluating the suitability

of components, processes, or action plans.

-Oversees medium level impact projects and coordinates with relevant

stakeholders.

Incident Management and Operation Improvement:

-Manages incidents that impact the critical infrastructure and drives proactive

and timely resolution of such incidents.

-Communicates status of incident to all relevant stakeholders, escalating when

needed.

-Collaborates with design, construction, commissioning, facility engineering,

and data center operations teams to integrate the new engineering design systems

into existing data centers.

-Directs operational optimization and efficiency improvement initiatives by

influencing decisions through networking and strategic insight.

-Ensures alignment of own work with safe working practices and proposes moderate

changes to enhance safety standards.

-Leads cross-functional post-incident reviews for data center by conducting root

cause analyses, synthesizing lessons learned, and driving execution of

Corrective and Preventive Action Plans (CAPAs) to mitigate recurrence and

strengthen system resilience at scale.

-Prepares and follows established emergency operations plans when responding to

emergency incidents or abnormal events, exercising discretion in escalating

issues.

Site Commissioning and Build:

-Prepares technical reports that document findings, support recommendations, and

communicate results to stakeholders, influencing decisions and direct

management.

-Reviews and ensures infrastructure maintenance schedule is established and

followed.

-Maintains service documentation and reports and ensures logging of all

maintenance activities.

-Leads team participation in commissioning activities to ensure alignment with

engineering standards and project requirements.

Data Center Operations Management:

-Oversees on-site data centers operations in relation to the engineering

infrastructure, identifying risks and gaps and troubleshooting as required.

-Leads communications efforts to ensure that operational requirements and

specifications are effectively flagged, raised, and addressed by the appropriate

team.

-Engages proactively with developed standards and policy by reviewing

documentation, leading participation in commissioning activities, design

summits, and data center commissioning or reviews.

-Documents and evaluates critical impacting changes and presents findings at

change advisory board (CAB) meetings.

Engineering Design, Leadership, and Governance:

-Collaborates with senior team members and leads projects and initiates design

and engineering efforts.

-Supports project team members in delivering specific aspects of data centers

for Oracle by performing highly complex tasks.

-Supports the development of policy documents by collaborating with team members

and proposing moderate changes for policy enhancement.

-Leads in the creation and upkeep of best-in-class policies and procedures.

-Prepares comprehensive technical reports to document findings, communicate

progress, and support project or design decision-making.

Training and Knowledge Sharing:

-Participates in training programs for newer members of the team.

-Provides tabletop exercises and scenario-based trainings to newer members of

the team.

Additional Responsibilities (as needed)

Colocation Vendor Management:

-Provides critical input for effective contract administration, including

coordinating the generation and review of contracts, change orders, cost

forecasts, and other pertinent documents with significant impact on team

outcomes.

-Coordinates resources to ensure that adequate resources are available, such as

spare parts, generator fuel, water, and consumables.

-Manages vendor and contractor scheduling, coordinating site access and

contributing to the completion and execution of work per Oracle expectations and

safe-working practices.

Core Responsibilities

Planning & Execution:

-Completes complex and/or ambiguous tasks in accordance with project

requirements, with limited instructions. Provides guidance to team members on

shifting priorities and resources according to team needs.

Collaboration & Partnership:

-Collaborates across teams to lead the delivery of impactful work and provide

support for critical team objectives. Leverages advanced understanding of

business, stakeholder, and/or customer needs to build partnerships within and

outside of team.

Problem Solving:

-Develops and shares procedures to identify and resolve routine or non-routine

issues, serving as an escalation point for the team. Collects and reviews data

and/or information to troubleshoot complex errors.

Continuous Learning:

-Embraces continuous learning by actively seeking to build knowledge and

learning new skills and/or tools and staying current with trends and best

practices in one's field. Seeks out and leverages feedback and advanced training

to improve skills.

Continuous Improvement:

-Recommends, implements, and shares improvements to improve the efficiency and

effectiveness of complex processes, protocols, and workflows.

QUALIFICATIONS

Minimum Job Qualifications

Education and/or Experience:

5 years of experience in operating data center critical infrastructure, critical

facility operations, or related field

OR

High School Diploma, or equivalent AND 4 years of experience in operating data

center critical infrastructure, critical facility operations, or related field

OR

Completion of a trade school AND 4 years of experience in operating data center

critical infrastructure, critical facility operations, or related field

OR

Completion of an apprenticeship AND 3 years of experience in operating data

center critical infrastructure, critical facility operations, or related field.

Job Skills:

Same skills as prior level

Preferred Job Qualifications

Education and/or Experience:

6 years of experience in operating data center critical infrastructure, critical

facility operations, or related field

OR

High School Diploma, or equivalent AND 5 years of experience in operating data

center critical infrastructure, critical facility operations, or related field

OR

Completion of a trade school AND 5 years of experience in operating data center

critical infrastructure, critical facility operations, or related field

OR

Completion of an apprenticeship AND 4 years of experience in operating data

center critical infrastructure, critical facility operations, or related field.

Budget Experience:

2 years of experience working with operating budgets and/or project financials.

Co-location vendor management:

3 year of experience working with operation and maintenance of building systems,

uninterruptible power supply generators, cooling, building automation, and fire

and life safety systems.

Certification:

Journeyman/master electrician certification, refrigeration license, or relevant

building or construction certification.

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