Senior Data Center Support Services

Conducts end-to-end hardware installation and troubleshooting. Validates

cabling, and problem solving to establish error free connections. Monitors,

reviews, and analyzes ticket queues addressing non-routine incidents and

escalating more complex or unresolved issues to senior technicians. Helps

facilitate training that aligns with corporate objectives. Acts as a technical

liaison for technical teams, providing subject matter expertise to identify and

resolve resiliency, reliability, and availability risks.

RESPONSIBILITIES

Key Responsibilities

Datacenter Services Operations-Break/Fix and Hardware Maintenance:

-Conducts end-to-end on-site hardware installation, removing and troubleshooting

hardware without disturbing critical infrastructure, and configurations,

collecting customer solution sign-offs.

-Replaces server components and upgrades servers for existing customer base,

with limited supervision, receiving feedback through the process.

Datacenter Services Operations-Network Configuration, Installation, and

Augmentation:

-Implements designed and defined network communications and solutions, including

cabling and networking equipment, independently, coaching and mentoring others

on organizational initiatives.

-Validates cabling, checking network environment build and connectivity is

established, scripting to verify that devices are connected and free from

transmission errors, link errors, and bottlenecks, and problem solving to

establish error free connections.

Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:

-Monitors, reviews, and analyzes ticket queues and system logs and/or console

alarm error messaging assigned environments, addressing non-routine incidents

and escalating more complex or unresolved issues to senior technicians.

-Implements technical solutions to enhance and/or trouble the system within

Service Level Agreements (SLAs), and documents steps or resolutions involved in

maintaining the environments.

Safety and Compliance-Safety, Security, Compliance, and Documentation:

-Drives adherence to all established Standard Operating Procedures

(SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring

all work stays in sync with site rules, colocation vendor rules/or data center

site, and signs-off.

-Follows implemented required security controls.

-Utilizes working knowledge to ensure compliance with health and safety

guidelines (including personal protection equipment, site access, or specific

data site compliance) during on-site work at customer locations and at office.

Continuous Improvement:

-Helps facilitate training that aligns with corporate objectives.

-Adheres to SOPs and MOPs for operational Data Center Change Control processes. 

-Identifies repeating problems or trends, escalating issues to senior peers

and/or external experts, operations team, and engaging global team about local

issues.

-Begins to analyze issues for repeating problems or trends, escalating

identified issues to external experts and operations team, and engaging global

team about local issues.

Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations,

and Leadership:

-Acts as a technical liaison for technical teams, providing subject matter

expertise to identify and resolve resiliency, reliability, and availability

risks.

-Ensures that internal teams are delivering quality services and that all SLAs

are being met.

-Begins to contribute to quality assurance through process creation and review

and assists in the training of new or less experienced peers.

Core Responsibilities

Planning & Execution:

-Independently manages work, monitoring timelines and deliverables to ensure

projects or initiatives stay on track and meet requirements. Proactively

prioritizes work and adapts to resource or timeline shifts, suggesting

adjustments to maintain project efficiency.

Collaboration & Partnership:

-Collaborates across teams to align on expectations and achieve shared

objectives. Builds and maintains a comprehensive understanding of business,

stakeholder, and/or customer needs to build and support effective partnerships.

Actively listens to diverse perspectives and asks questions to ensure

understanding of others.

Problem Solving:

-Independently identifies and addresses standard and non-standard issues in

accordance with standard practices, escalating more complex issues as

appropriate. Analyzes data and/or information from multiple sources to

troubleshoot standard and non-standard errors. Contributes to knowledge sharing

and best practices.

Continuous Learning:

-Embraces continuous learning by actively seeking to build knowledge and new

skills and/or tools and staying current with industry trends and best practices.

Seeks out and leverages feedback and training to improve skills. Contributes to

a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

-Develops ideas and recommends updates to increase the efficiency and

effectiveness of processes, protocols, and workflows within a team. Seeks input

from team members on alternative approaches and methods for improving work.

QUALIFICATIONS

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to

comply with applicable requirements, such as immunization/occupational health

mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the

stated locations only

US: Hiring Range in USD from: $74,100 to $148,300 per annum. May be eligible for

bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for

variations in knowledge, skills, experience, market conditions and locations, as

well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as

well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees

assigned to a salaried (non-overtime eligible) position. Accrued Vacation is

provided to all other employees eligible for vacation benefits. For employees

working at least 35 hours per week, the vacation accrual rate is 13 days

annually for the first three years of employment and 18 days annually for

subsequent years of employment. Vacation accrual is prorated for employees

working between 20 and 34 hours per week. Employees working fewer than 20 hours

per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes

each calendar year. Unused balance will carry over each year up to a maximum cap

of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days

from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law,

US-based employees are required to complete identity verification, which

involves the collection and processing of their biometric information.

Accommodations to this requirement may be granted following an individualized

assessment.

Only Oracle brings together the data, infrastructure, applications, and

expertise to power everything from industry innovations to life-saving care. And

with AI embedded across our products and services, we help customers turn that

promise into a better future for all. Discover your potential at a company

leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why

we’re committed to growing a workforce that promotes opportunities for all with

competitive benefits that support our people with flexible medical, life

insurance, and retirement options. We also encourage employees to give back to

their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the

employment process. If you require accessibility assistance or accommodation for

a disability at any point, let us know by emailing

accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by

calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability

and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and

conviction records pursuant to applicable law.