Senior Manager -Data Center Hardware Support at Oracle — , Malaysia | Racks & RowsOR
Senior Manager -Data Center Hardware Support
Oracle·, Malaysia
Full-time
Free account to apply · application completed on Oracle
About This Role
Lead OCI’s Data Centre Operations in Malaysia—drive innovation, manage teams,
and ensure world-class performance in a dynamic cloud environment.
As a leader in the Cloud Hardware support organization, you will be responsible
for leading teams of Datacenter Technicians and/or Field Engineers assigned for
delivery of on-site support, installations, proactive services in a defined
territory and/or data center sites across Malaysia. Focuses to meet the required
service levels 24x7, improve and drive customer satisfaction, identify business
opportunities and mitigate any operation gaps. The role involves significant
communication at all levels internally and externally. A primary point of
contact responsible for facilitating and providing advice and assistance on
diverse situations and escalated issues.
Only Oracle brings together the data, infrastructure, applications, and
expertise to power everything from industry innovations to life-saving care. And
with AI embedded across our products and services, we help customers turn that
promise into a better future for all. Discover your potential at a company
leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why
we’re committed to growing a workforce that promotes opportunities for all with
competitive benefits that support our people with flexible medical, life
insurance, and retirement options. We also encourage employees to give back to
their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the
employment process. If you require accessibility assistance or accommodation for
a disability at any point, let us know by emailing
accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by
calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender identity, disability
and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and
conviction records pursuant to applicable law.
Required Skills
Data center operationsCloud hardware supportTeam leadershipOperations managementCustomer satisfactionIncident managementInfrastructure managementTechnical supportField engineeringCommunication