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Role Overview
As Senior Manager, Technical Documentation, you will lead the documentation
operating model for Oracle Cloud Infrastructure data center operations, ensuring
critical procedures, standards, playbooks, knowledge articles, and turnover
documentation are accurate, controlled, field-usable, and aligned to operational
risk requirements. This role is responsible for building and managing the
systems, governance, and team capability required to keep operational
documentation current across a rapidly scaling data center portfolio.
You will serve as a senior people leader within Central Data Center Operations,
partnering with Facilities Operations, Site Readiness, Site Deployment,
Commissioning, Engineering, Reliability, Safety, Security, Compliance, Training,
and vendor teams to create documentation that supports safe execution,
consistent operations, incident readiness, maintenance quality, and clean
operational handoff.
This is not a general writing role. It is an operational documentation
leadership role responsible for translating complex technical processes into
controlled, repeatable, and auditable content that enables data center teams to
execute safely and consistently at hyperscale.
Key Responsibilities
* Own the technical documentation strategy and governance model for Central
Data Center Operations, including documentation standards, lifecycle
management, approval workflows, version control, ownership, and publishing
discipline.
* Lead and develop a team of documentation managers, technical writers,
procedure specialists, knowledge managers, or matrixed contributors
supporting data center operations content across the portfolio.
* Establish and maintain enterprise documentation standards for SOPs, MOPs,
EOPs, runbooks, maintenance work instructions, site readiness guides,
turnover packages, knowledge articles, escalation guides, and operational
playbooks.
* Partner with subject matter experts across facilities operations,
engineering, commissioning, deployment, reliability, safety, security,
compliance, and training to convert technical requirements into clear,
actionable, field-ready procedures.
* Create operating mechanisms that keep documentation aligned with
infrastructure changes, commissioning outcomes, CMMS activation, incident
learnings, maintenance strategy, vendor scope changes, safety requirements,
and operational risk controls.
* Drive documentation quality through structured reviews, procedure validation,
readability standards, risk checks, field feedback loops, audit trails, and
periodic refresh cycles.
* Ensure critical procedures are written for safe execution in active data
center environments, including clear prerequisites, roles and
responsibilities, step sequencing, risk controls, rollback criteria,
communications, and escalation paths.
* Develop taxonomy, templates, metadata standards, document repositories,
dashboards, and reporting mechanisms that improve searchability, adoption,
compliance visibility, and content health across sites and regions.
* Partner with Training and Operations leaders to ensure documentation supports
onboarding, qualification, recurrence training, abnormal-event readiness, and
consistent execution across site teams.
* Measure and report documentation health, including content currency, review
compliance, open gaps, field adoption, critical procedure readiness, audit
findings, and systemic documentation risks.
* Manage documentation-related vendor support, tooling, content migration,
localization, or digitization efforts where applicable, ensuring quality,
security, and operational usability standards are met.
* Champion a culture of clarity, procedural discipline, safety, continuous
improvement, and accountability, ensuring documentation reduces human error
and strengthens operational resilience.
Only Oracle brings together the data, infrastructure, applications, and
expertise to power everything from industry innovations to life-saving care. And
with AI embedded across our products and services, we help customers turn that
promise into a better future for all. Discover your potential at a company
leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why
we’re committed to growing a workforce that promotes opportunities for all with
competitive benefits that support our people with flexible medical, life
insurance, and retirement options. We also encourage employees to give back to
their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the
employment process. If you require accessibility assistance or accommodation for
a disability at any point, let us know by emailing
accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by
calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender identity, disability
and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and
conviction records pursuant to applicable law.
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