Senior Manager, Technical Documentation, Data Center Facilities

Role Overview

As Senior Manager, Technical Documentation, you will lead the documentation

operating model for Oracle Cloud Infrastructure data center operations, ensuring

critical procedures, standards, playbooks, knowledge articles, and turnover

documentation are accurate, controlled, field-usable, and aligned to operational

risk requirements. This role is responsible for building and managing the

systems, governance, and team capability required to keep operational

documentation current across a rapidly scaling data center portfolio.

You will serve as a senior people leader within Central Data Center Operations,

partnering with Facilities Operations, Site Readiness, Site Deployment,

Commissioning, Engineering, Reliability, Safety, Security, Compliance, Training,

and vendor teams to create documentation that supports safe execution,

consistent operations, incident readiness, maintenance quality, and clean

operational handoff.

This is not a general writing role. It is an operational documentation

leadership role responsible for translating complex technical processes into

controlled, repeatable, and auditable content that enables data center teams to

execute safely and consistently at hyperscale.

RESPONSIBILITIES

Key Responsibilities

* Own the technical documentation strategy and governance model for Central

Data Center Operations, including documentation standards, lifecycle

management, approval workflows, version control, ownership, and publishing

discipline.

* Lead and develop a team of documentation managers, technical writers,

procedure specialists, knowledge managers, or matrixed contributors

supporting data center operations content across the portfolio.

* Establish and maintain enterprise documentation standards for SOPs, MOPs,

EOPs, runbooks, maintenance work instructions, site readiness guides,

turnover packages, knowledge articles, escalation guides, and operational

playbooks.

* Partner with subject matter experts across facilities operations,

engineering, commissioning, deployment, reliability, safety, security,

compliance, and training to convert technical requirements into clear,

actionable, field-ready procedures.

* Create operating mechanisms that keep documentation aligned with

infrastructure changes, commissioning outcomes, CMMS activation, incident

learnings, maintenance strategy, vendor scope changes, safety requirements,

and operational risk controls.

* Drive documentation quality through structured reviews, procedure validation,

readability standards, risk checks, field feedback loops, audit trails, and

periodic refresh cycles.

* Ensure critical procedures are written for safe execution in active data

center environments, including clear prerequisites, roles and

responsibilities, step sequencing, risk controls, rollback criteria,

communications, and escalation paths.

* Develop taxonomy, templates, metadata standards, document repositories,

dashboards, and reporting mechanisms that improve searchability, adoption,

compliance visibility, and content health across sites and regions.

* Partner with Training and Operations leaders to ensure documentation supports

onboarding, qualification, recurrence training, abnormal-event readiness, and

consistent execution across site teams.

* Measure and report documentation health, including content currency, review

compliance, open gaps, field adoption, critical procedure readiness, audit

findings, and systemic documentation risks.

* Manage documentation-related vendor support, tooling, content migration,

localization, or digitization efforts where applicable, ensuring quality,

security, and operational usability standards are met.

* Champion a culture of clarity, procedural discipline, safety, continuous

improvement, and accountability, ensuring documentation reduces human error

and strengthens operational resilience.

Ideal Candidate Profile

* 8+ years of experience in data center technical documentation, data center

operations documentation, knowledge management, engineering support, or

documentation governance within data center environments.

* 3+ years of experience leading documentation teams, programs, vendors, or

cross-functional documentation initiatives supporting data center operations.

* Experience building data center documentation systems, including SOPs, MOPs,

EOPs, runbooks, maintenance procedures, knowledge bases, audit documentation,

and controlled operating standards.

* Strong understanding of data center operations, including electrical,

mechanical, controls, network, safety, change management, incident response,

maintenance, and operational turnover.

* Demonstrated ability to work with data center technical subject matter

experts and translate complex data center field processes into clear,

accurate, and executable procedures.

* Experience implementing data center documentation governance, content

lifecycle controls, review cycles, version management, metadata standards,

content quality metrics, and continuous improvement mechanisms.

* Bachelor’s degree in Technical Communication, Engineering, Operations,

Information Systems, English, Communications, or related field preferred;

equivalent data center technical documentation experience will be considered.

Skills and Competencies

* Senior-level data center documentation leadership with strong operational

judgment and the ability to prioritize documentation work based on data

center safety, reliability, compliance, and execution risk.

* Excellent technical writing, editing, information architecture, and content

governance skills for data center environments.

* Ability to create concise, field-usable data center procedures that reduce

ambiguity, improve repeatability, and support safe execution during normal

operations, maintenance, deployment, and abnormal conditions.

* Strong stakeholder management across data center operations, engineering,

commissioning, deployment, reliability, safety, security, compliance,

training, and vendor teams.

* Strong program-management discipline, including planning, prioritization,

dependency management, issue tracking, metrics, reporting, and

executive-ready communication for data center documentation programs.

* High attention to detail in data center procedure accuracy, terminology,

version control, approval records, document hierarchy, and content

consistency across a global data center portfolio.

* Ability to lead through influence, build trusted relationships with data

center technical teams, and challenge unclear or incomplete documentation

before it creates operational risk.

* Bias for scalable data center documentation mechanisms, standardized

templates, automation, digitization, knowledge reuse, and continuous

improvement.

Preferred Skills / Certifications

* Experience in hyperscale data centers, cloud infrastructure, colocation

environments, utilities, industrial operations, manufacturing, aviation,

healthcare, energy, or other mission-critical settings is strongly preferred.

* Experience managing controlled documentation for SOPs, MOPs, EOPs, change

management, incident response, maintenance programs, safety procedures,

commissioning turnover, or regulatory/audit requirements.

* Familiarity with CMMS, DCIM, BMS, EPMS, SCADA, ticketing systems, learning

management systems, document management systems, knowledge bases, or content

management platforms.

* Experience with structured authoring, content taxonomy, metadata, document

control, SharePoint/Confluence-style knowledge repositories, XML/DITA

concepts, or digital procedure platforms is a plus.

* Certifications or training in technical communication, knowledge management,

ITIL, PMP, Lean, Six Sigma, quality management, document control, or

safety/compliance frameworks are a plus.

* Experience creating documentation for global audiences, multi-site

operations, regulated environments, or teams with varying levels of technical

depth.

Physical Demands / Work Environment

This is a mission-critical documentation leadership role supporting 24/7 data

center operations where safety, uptime, procedural accuracy, and operational

consistency are essential. Regular attendance, collaboration across time zones,

schedule flexibility, and occasional support during major incidents, readiness

milestones, audits, or urgent documentation updates may be required.

To perform these duties, you must be able to work in office, remote

collaboration, construction, campus, and active data center environments as

needed; walk sites; observe field procedures; participate in readiness reviews;

and safely engage in documentation validation activities, with or without

reasonable accommodation.

Market Alignment

This role profile reflects common marketplace expectations for senior technical

documentation and data center operations documentation leadership roles at

hyperscale and mission-critical infrastructure organizations. Comparable

postings and public role descriptions emphasize clear technical documentation,

operational process improvement, data center procedure discipline,

mission-critical services, physical infrastructure operations, standardization,

knowledge systems, and documentation that supports safe, repeatable execution in

high-availability environments.

Why Oracle Cloud Infrastructure?

* Global impact at scale: Build documentation systems that directly support the

safe, reliable, and consistent operation of OCI data centers across regions

and continents.

* Technically rigorous environment: Work with experienced operations,

engineering, commissioning, deployment, automation, reliability, safety,

security, and compliance teams in a rapidly scaling hyperscale cloud

infrastructure environment.

* Culture built on operational excellence: Join an organization that values

safety, process discipline, clear ownership, documentation quality,

accountability, and continuous improvement as foundational to protecting

uptime and customer trust.

* Long-term career development: Benefit from internal mobility, technical

development, and growth opportunities for professionals building long-term

careers in cloud infrastructure, operations excellence, and technical

documentation leadership.

QUALIFICATIONS

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to

comply with applicable requirements, such as immunization/occupational health

mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the

stated locations only

US: Hiring Range in USD from: $126,200 to $264,100 per annum. May be eligible

for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for

variations in knowledge, skills, experience, market conditions and locations, as

well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as

well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees

assigned to a salaried (non-overtime eligible) position. Accrued Vacation is

provided to all other employees eligible for vacation benefits. For employees

working at least 35 hours per week, the vacation accrual rate is 13 days

annually for the first three years of employment and 18 days annually for

subsequent years of employment. Vacation accrual is prorated for employees

working between 20 and 34 hours per week. Employees working fewer than 20 hours

per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes

each calendar year. Unused balance will carry over each year up to a maximum cap

of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days

from the posting date or as long as the job remains posted.

Career Level - M3

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employment process. If you require accessibility assistance or accommodation for

a disability at any point, let us know by emailing

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calling 1-888-404-2494 in the United States.

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will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability

and protected veterans’ status, or any other characteristic protected by law.

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