US Military and Veteran Senior Data Center Support Services Technicican
OracleAshburn, Virginia
Full-timerotating
Salary
$58k–$118k/ annually
Free account to apply · application completed on Oracle
Salary
$58k–$118k/ annually
Free account to apply · application completed on Oracle
Identifies opportunities for others to replace or upgrade server components.
Validates cabling, checking network environment build and connectivity is
established. Monitors and assigns work in ticketing environment, mentoring less
experienced technicians or implementing technical solutions. Trains advance fix
and repair techniques that align with corporate objectives and adheres to
standard operating procedures (SOPs) and method of procedures (MOPs) for
operational Data Center Change Control processes. Acts as a technical liaison
for technical and non-technical teams, providing subject matter expertise to
identify and resolve resiliency, reliability, and availability risks.
Requirements:
* Knowledge of server/storage/network hardware systems and components.
* Excellent time management skills.
* Detail-oriented with excellent organizational skills.
* Be a good team player.
* Strong interest in learning new DC concepts and technology.
* Dependable and trustworthy.
* Able to work alone and as part of a team
* Must be able to lift up to 50 lbs.
* Able to climb a 9 ft ladder.
* Strong verbal and written communication skills.
* Shift schedule that rotates. Includes nights, weekends and holidays.
* IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)
* Good computer skills
* Able to stand and walk for extended periods of time
* Able to work 10-12 hour shifts
* Any experience with mainstream ticketing systems is a plus
* Willing to travel as required
* Client experience is preferred
Note: This is a 24/7/365 position on-site and includes day/night shift, weekend
and holiday work with occasional travel based on business requirements. This
position will also require consent to the processing of biometric data for
identity verification and access control.
Minimum Job Qualifications
Education and/or Experience:
5 years of experience in client-facing, direct customer support and service,
data center, or related field experience
OR
High School Diploma, General Educational Development, or equivalent AND 4 years
of experience in client-facing, direct customer support and service, data
center, or related field experience
OR
Associate Degree in Computer Science, Information Technology, Data Center
Operations or related field AND 3 years of experience in client-facing, direct
customer support and service, data center, or related field experience.
Job Skills:
Same as prior level plus;
Technical Leadership: Demonstrated ability to provide technical leadership and
mentoring on complex projects.
Incident Management and Response: Demonstrated ability to respond to and resolve
incidents quickly to maintain business continuity.
Cross-Functional/Team Collaboration: Demonstrated ability to collaborate across
teams and regions to achieve shared business goals.
IT Infrastructure/Server Trouble Shooting Experience:
3 years of experience in IT infrastructure, data center services, or server
administration.
Preferred Job Qualifications
Education and/or Experience:
5 years of experience in client-facing, direct customer support and service,
data center, or related field experience
OR
High School Diploma, General Educational Development, or equivalent AND 4 years
of experience in client-facing, direct custome
OR
Associate Degree in Computer Science, Information Technology, Data Center
Operations or related field AND 3 years of experience in client-facing, direct
customer support and service, data center, or related field experience.
Cloud Environment (Hyperscale) Experience :
3 years of experience in hyperscale cloud environments.
Certifications:
Data Center or Cloud Industry Certifications.
Visa sponsorship is not available for this role. For clarity purposes, this
means that Oracle is not in a position now, or in the future, to offer US
immigration sponsorship. This includes, but is not limited to, support of H-1B,
TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.
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with AI embedded across our products and services, we help customers turn that
promise into a better future for all. Discover your potential at a company
leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why
we’re committed to growing a workforce that promotes opportunities for all with
competitive benefits that support our people with flexible medical, life
insurance, and retirement options. We also encourage employees to give back to
their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the
employment process. If you require accessibility assistance or accommodation for
a disability at any point, let us know by emailing
accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by
calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender identity, disability
and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and
conviction records pursuant to applicable law.
Turner & Townsend · Querétaro, Querétaro
Turner & Townsend · Querétaro, Querétaro
Turner & Townsend · Querétaro, Querétaro