US Military and Veteran Senior Data Center Support Services Technicican

Identifies opportunities for others to replace or upgrade server components.

Validates cabling, checking network environment build and connectivity is

established. Monitors and assigns work in ticketing environment, mentoring less

experienced technicians or implementing technical solutions. Trains advance fix

and repair techniques that align with corporate objectives and adheres to

standard operating procedures (SOPs) and method of procedures (MOPs) for

operational Data Center Change Control processes. Acts as a technical liaison

for technical and non-technical teams, providing subject matter expertise to

identify and resolve resiliency, reliability, and availability risks.

Requirements:

* Knowledge of server/storage/network hardware systems and components.

* Excellent time management skills.

* Detail-oriented with excellent organizational skills.

* Be a good team player.

* Strong interest in learning new DC concepts and technology.

* Dependable and trustworthy.

* Able to work alone and as part of a team

* Must be able to lift up to 50 lbs. 

* Able to climb a 9 ft ladder.

* Strong verbal and written communication skills.

* Shift schedule that rotates.  Includes nights,  weekends and holidays.

* IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)

* Good computer skills

* Able to stand and walk for extended periods of time

* Able to work 10-12 hour shifts

* Any experience with mainstream ticketing systems is a plus

* Willing to travel as required

* Client experience is preferred

Note: This is a 24/7/365 position on-site and includes day/night shift, weekend

and holiday work with occasional travel based on business requirements. This

position will also require consent to the processing of biometric data for

identity verification and access control.

Minimum Job Qualifications

Education and/or Experience:

5 years of experience in client-facing, direct customer support and service,

data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years

of experience in client-facing, direct customer support and service, data

center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center

Operations or related field AND 3 years of experience in client-facing, direct

customer support and service, data center, or related field experience.

Job Skills:

Same as prior level plus;

Technical Leadership: Demonstrated ability to provide technical leadership and

mentoring on complex projects.

Incident Management and Response: Demonstrated ability to respond to and resolve

incidents quickly to maintain business continuity.

Cross-Functional/Team Collaboration: Demonstrated ability to collaborate across

teams and regions to achieve shared business goals.

IT Infrastructure/Server Trouble Shooting Experience:

3 years of experience in IT infrastructure, data center services, or server

administration.

Preferred Job Qualifications

Education and/or Experience:

5 years of experience in client-facing, direct customer support and service,

data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years

of experience in client-facing, direct custome

OR

Associate Degree in Computer Science, Information Technology, Data Center

Operations or related field AND 3 years of experience in client-facing, direct

customer support and service, data center, or related field experience.

Cloud Environment (Hyperscale) Experience :

3 years of experience in hyperscale cloud environments.

Certifications:

Data Center or Cloud Industry Certifications.

Visa sponsorship is not available for this role. For clarity purposes, this

means that Oracle is not in a position now, or in the future, to offer US

immigration sponsorship. This includes, but is not limited to, support of H-1B,

TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.

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we’re committed to growing a workforce that promotes opportunities for all with

competitive benefits that support our people with flexible medical, life

insurance, and retirement options. We also encourage employees to give back to

their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the

employment process. If you require accessibility assistance or accommodation for

a disability at any point, let us know by emailing

accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by

calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability

and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and

conviction records pursuant to applicable law.