Data Center Technichian- Day Shift A

Company Overview

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Position Summary

Samsung SDSA is seeking an energetic Datacenter Semiconductor Infrastructure Technician (often referred to as a Data Center Facility Technician or IT Infrastructure Technician) for our manufacturing campus in Taylor, Texas. The IT Infrastructure Technician is responsible for installing, maintaining, and troubleshooting the physical hardware, power, and cooling systems that support 24/7 Production Data Center environments. This role will be working fully onsite – 7:00am-7:00pm Sunday, Monday, Tuesday; every other Saturday and occasional night shift support per business needs. Technician must live within an hour from north Taylor, TX.

Responsibilities

24 hours/7 days Infrastructure and Equipment health monitoring and operation in Data Centers and site IDF/Telecommunication Rooms based on given SOP (standard Operation Procedures)

Support Tier 1 asks from OS Level

Rack, stack, install, configure, decommission, and replace servers and storage systems

Perform hardware diagnostics and component-level replacements (drives, memory, power supplies, NICs)

Ensure equipment is received, stored, documented, tracked, installed, readied for use, properly offboarded at the time of decommissioned according to data center standards and best practices utilizing provided DCIM tools.

Diagnose and resolve hardware, operating system, application, and network connectivity issues

Maintain accurate asset inventory records and system documentation supporting the full life-cycle of hardware within the provided DCIM

Collaborate with engineer teams to ensure integration of infrastructure in Datacenter and DCIM

Perform periodic Datacenter facility monitoring and visual checkups for environment, power and devices maintained in supported spaces as defined by SOP

Create, maintain and update SOPs related to you role. Perform all tasks following all security protocols in place for Samsung Austin Semiconductor.

Maintain all supported Data Centers, site IDF/Telecommunication Rooms and Storage spaces in terms of safety, cleanliness and organization

Assist with power, cabling, low voltage, generator, cooling related facility

Creation and tracking to completion for Service Requests related to the maintained Data Center/Rooms internally and maintained infrastructure equipment (Cabinets/PDUs/Sensors) with external vendors.

Schedule and provide escort of approved visitors to above mentioned areas for maintenance and vendor troubleshooting and where needed.

Experience working in 24/7 Production or mission-critical data centers

Experience with Atlassian ticketing system (Jira) or similar

Strong understanding of server, storage, and networking hardware

Dell/HP/Oracle servers, DellEMC/NetApp/Hitachi/Pure/Brocade SAN/Cisco SAN Storage devices, Oracle Exadata Appliances, Smart PDUs (Legrand is a plus)

Familiarity with basic operating system installation practice

Experience working in data center or mission-critical environments preferred

Demonstrates experience with proper escalation procedures for environmental, power and equipment issues

Linux, Windows, Storage, Network certification preferred

Capability to lift and handle equipment weighing up to 50 pounds and move between different onsite locations at reasonable pace

Ability to work in confined spaces or at heights as required

Experiences on iDRAC, iLO, BMC (Baseboard Management Controllers)

Ability to maintain clean work areas and provide methods of improvement to areas.

Flexibility to work different shift with prior authorization

Samsung SDSA offers a comprehensive suite of programs to support our employees:

Top-notch medical, dental, vision and prescription coverage

Wellness program

Parental leave

401K match and savings plan

Flexible spending accounts

Life insurance

Paid Holidays

Paid Time off

Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.