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What Will You Do:
Regional DCIM Specialist will successfully manage project and perform deployment & configuration of EcoStruxure IT software suite, system integration, Customer & Admin training and WO management.
You will be part of Regional LOB EcoStruxure IT services team, having service mindset and customer experience is key.
Onsite configuration, technical support and training is often vital to success, yet an effective ability to support via remote is mandatory.
Requirments:
Associates/Bachelors degree in a technical discipline or equivalent experience
Minimum three years experience providing DCIM customer support for complex technical solutions in a Data Centre environment.
Experience in Customer-facing, project management, analysis, troubleshooting technical skills
Demonstrated basic technical knowledge of:Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
Structured cabling components and concepts (patch panels, fibre, copper)
Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU)
VMware vSphere ESX/ESXi VM configuration
PCNS configuration
Accountability and the ability to adapt/multi-task/manage changing priorities.
Ability to work flexible hours with travel up to 50% required, some globally.
Data centre surveys and audits
Ambitious, Self-motivated, ability to learn and apply new skills quickly
Good English, Arabic oral & written communication and interpersonal skills required.
Working experience in Salesforce and WO management
Certification in Schneider DCIM software's is added advantage
Working Experience in customer facing profession would be added advantage
Certification in networks & routing concepts would be an advantage but not mandatory.
VMware Certified Professional or equivalent
Microsoft Certified: Windows Server Hybrid Administrator Associate – Certifications (or equivalent)
Nutanix Certified Professional or equivalent
