Datacenter Administrator

The Data Center Administrator is responsible for supporting, maintaining,

troubleshooting, and optimizing OTAVA’s data center infrastructure and

operations. This role provides hands-on technical support across server,

network, power, cabling, and physical infrastructure while working closely with

clients and internal teams to maintain reliable, secure, and highly available

data center environments. The ideal candidate brings hands-on data center

experience, strong infrastructure and troubleshooting skills, and a passion for

delivering exceptional technical support and operational excellence.

Responsibilities

Provide daily operational support and monitoring across OTAVA’s data center

environments

Perform daily data center walkthroughs and monitor critical infrastructure,

environmental conditions, alarms, access control, and security systems

Provide smart-hands remote and on-site support for OTAVA clients and internal

teams

Rack, stack, cable, troubleshoot, replace, and decommission servers, network

switches, routers, power distribution devices, and related data center hardware

Install and maintain copper and fiber connectivity, equipment grounding, cable

management, and other infrastructure required for data center operations

Perform local and network-based hardware administration and coordinate repair or

replacement of server and network hardware

Diagnose, troubleshoot, resolve, and escalate hardware and network-related

incidents through established support processes and Service Level Agreements

(SLAs)

Support server and equipment decommissioning activities, including secure data

wiping and removal of End-of-Life (EOL) equipment

Assist in maintaining 100% critical system uptime and promptly respond to and

escalate infrastructure alarms, risks, and issues

Support on-site deployment of new clients and infrastructure, including

coordination with vendors for power, network, rack, cage, and cabling

installations

Collaborate with Network, Systems, NOC, Deployment Engineering, and Data Center

Operations teams on incidents, maintenance, migrations, and client deployments

Maintain accurate ticket updates, inventory records, troubleshooting

documentation, and operational procedures

Participate in scheduled maintenance windows and on-call or after-hours support

activities as required

Deliver exceptional customer service while supporting enterprise clients

Perform additional duties and responsibilities as assigned

Experience

• 2+ years of experience in data center operations, infrastructure support,

systems administration, networking, or a related technical environment preferred

• Hands-on experience installing, troubleshooting, maintaining, and

decommissioning server and network hardware

• Experience with rack-and-stack activities, structured cabling, copper and

fiber connectivity, cable management, and power distribution

• Hands-on experience with enterprise server hardware such as Dell, HPE, or

similar platforms preferred

• Experience working within ticketing systems and established incident, change,

and escalation processes

• Experience supporting customer-facing or managed services environments

preferred

• Familiarity with compliance-driven environments such as SOC 2, HIPAA, and PCI

is a plus

Knowledge, Skills, and Abilities

Strong understanding of server and network hardware and data center

infrastructure

Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and common networking

concepts

Working knowledge of Linux and/or Windows Server environments

Ability to troubleshoot hardware, connectivity, cabling, power, and basic

network issues

Familiarity with RAID, SAN/storage technologies, x86 architecture, and

enterprise server platforms

Understanding of structured cabling, copper and fiber connectivity, and cable

management best practices

Understanding of data center infrastructure including UPS systems, generators,

PDUs, HVAC/cooling, environmental monitoring, access control, and physical

security systems

Basic scripting or automation experience with Python, PowerShell, Bash, or

similar tools is a plus

Ability to diagnose and resolve technical issues in a production data center

environment

Excellent customer service and communication skills

Ability to effectively communicate technical concepts to both technical and

non-technical audiences

Strong troubleshooting, analytical, organizational, and documentation skills

Ability to work independently while collaborating effectively across technical

teams

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering,

related field or equivalent experience in data center operations, infrastructure

support, systems administration, networking, or a related technical role.

Certifications

• One or more relevant industry recognized certifications such as CCNA,

Network+, CompTIA Server+, Linux+, ITIL, or similar certifications are a plus

What We Offer:

Competitive base salary ($70 – 90K depending on experience and certifications)

plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time

off, and working with world-class co-workers who are just as dedicated and as

awesome as you are.

What about Otava?

At Otava, we are people empowering people to enable growth. We are excited for

you to join us!

As a global leader in secure, compliant, enterprise-class cloud hosting, we

deliver a full range of solutions from colocation to private and hybrid cloud

computing. We’re creative thinkers who love to serve others, automate where

possible, and change when required. Above all, we love to help our clients. We

aim for superior client service in everything we do and strive to get even

better.

Sound like you? Come join us!