Jr. Data Centre Technician

ThinkOn is expanding its Infrastructure Planning & Implementation team!

Reporting to the Manager of Infrastructure & Data Centre Operations, you will be responsible for supporting the day-to-day physical operations of the ThinkOn Ottawa Data Centre. As a Jr. Data Centre Technician, you will primarily support the daily operations and maintenance of the ThinkOn Ottawa Data Centre, while also contributing to Think On’s global asset management activities.

Key responsibilities will include supporting data centre operations, equipment installations and removals, inventory and asset tracking, remote hands activities, physical infrastructure maintenance, and coordination with internal teams, customers, vendors, and data centre providers.

You Will:

Installation and Removal of IT equipment

* Physical power down of equipment

* Install and remove cabinets and racks in the data centre

* Perform activities to ground cabinets according to standard processes

* Dispose of all packing material and waste appropriately

* Coordinate tickets to add or remove equipment from the data centre

* Move equipment, racks, devices, and materials between physical locations in the same or sometimes to a different data centre

* Be able to lift 70 lbs. safely and approach all installations safely and efficiently

Basic device configuration and OS loads

* Install software

* Configuration of Out of Band (OoB) and remote management devices (iDRAC,iLO, BMC,etc.)

* Keep inventory stocked and updated and predict when new orders of equipment will be needed.

* Visual inspection

* Serial number validation

* Device inventory capabilities and physical comparison to inventory list

* Work with other teams in different locations to maintain optimum operations within the company.

Basic troubleshooting and repair of IT equipment failures

* Power cycle devices

* Reset remote management connections

* Validate power connections

* Remote hand & eyes

* Receive and ship many packages, large and small, and keep track of the contents of the packages as needed.

* Be able to multitask and assist with issues as they arise, rearranging priorities as necessary

Cable installation and planning

* Physical installation and removal of patch cabling, cabling components, and related material

* Maintain the cabling to a professional level including the removal of retired cabling

* Ensure all links and communication cables have been tested

* Coordinate with Colo and third party providers for connectivity installations (cross-connects, point-to-point links, dedicated fiber(MM/SM), and copper)

Asset Management  

* Identify failed or failing hardware — switches, routers, line cards, optics, power supplies, fans

* Open RMA cases with vendors, collect and upload the required diagnostics and logs, and track cases through to replacement

* Coordinate shipping, receiving, and installation of replacement hardware with data center staff

* Maintain accurate records of serial numbers, warranty and support contract coverage, and RMA status

* Flag devices that fail repeatedly or are approaching end of support

* Keep device inventory, record and make sure documentation current and accurate

Data Centre Support  

* Perform accurateand thorough site inspections and shift walk-throughs

* Monitor security and environmental monitoring systems and escalations on any failure or alarm.

* Validate that all equipment is in good working condition such asCRAC, UPS, Generators, and all other related equipment.

* Take readings off equipment (Electrical and Cooling) and fill int the related reports

* TakeCustomer calls, open and update tickets.

* Follow policies and procedures related to escalations, ticketing, and change management

* Participate in facilities maintenance

* Interact with different organizations, customers, vendors, contractors, and building management to provide a high level of customer satisfaction

* Remote hands, Tape Rotations & shipping/receiving.

* Contribute to process documentation for all functions; create, update, and document existing Standard Operating Procedures (SOP) as required

* Keep track of tasks completed and keep records of any cases worked on, in the event of a report needing to be drafted

* Be willing to tackle interesting and unique projects that may require inventive solutions to accomplish with the aid of your team

* Maintain a tidy, professional, and unobstructed work environment, including client accessible areas such as the lobby, offices, etc

* Execute and adhere to the Security Policy

* Follow reporting and escalation processes for incidents

* Act as a data centre resource for emergency coverage.

You Have:

* Desired 1-2 years physical onsite Data Centre experience supporting the Data Centre equipment and/or infrastructure (Power, Space, Cooling, Equipment and Cabling)

* Excellent written and verbal communication skills 

* College Diploma, or bachelor’s degree in computer science or Telecommunication (preferred)

* Technical and mechanical knowledge of critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities

* Very good understanding of IT systems including but not limited to servers and network systems

* Knowledge of MSOffice

* Comfortable in working in a fast-paced environment

* Scheduling flexibility to complete assigned migrations/projects

* Applicant must be eligible to get Government of Canada security clearance of at least reliable status

* Canadian Secret Level Clearance

* Must have own vehicle as this role requires travel toOttawaDataCenter

Nice-to-Have:

* Certifications such as CompTIA A+,CDCP,CCNA, or ITILv4Foundations

* Any hands-on exposure to a data centre or colocation environment

* Familiarity with monitoring tools (Zabbix, Nagios, Enviornet, or similar)

* Experience using an ITSM/ticketing platform (ServiceDesk Plus, ServiceNow, Jira Service Management, Zendesk, or similar)

Benefits and Perks:  

* Competitive compensation package 

* Flexible time-off for vacation; 5 personal days/year 

* Comprehensive health and dental benefits 

* A $500* Wellness & Learning allowance 

* Eligible to join the ThinkOn Group Retirement Savings Plan 

* Referral Bonuses for successful hires 

About ThinkOn Inc. | Where Data Thrives: 

Founded in 2013, ThinkOn is a managed infrastructure services provider (MISP) with a global data center footprint, focused on empowering partners to do whatever they need to do with their data. ThinkOn’s team of data-obsessed experts protect clients’ data like it’s their own, making it more resilient, secure, actionable, and searchable. ThinkOn is Channel First and works with a global network of value-add resellers and managed service providers to provide creative, turnkey Infrastructure-as-a-Service (IaaS), Disaster Recovery-as-a-Service (DRaaS), and Backup-as-a-Service (BaaS) solutions and data management services that are fast, flexible, scalable, highly secure, and cost-effective with predictable pricing and no hidden fees. ThinkOn has data centers located across North America, the United Kingdom, Australia, and the Caribbean. 

Recognized for its substantial growth and global success, ThinkOn has been named to several notable lists, including The Globe and Mail’s Report on Business ranking of “Canada’s Top Growing Companies” (2021 and 2022), the Deloitte Technology Fast 500 (2021 and 2022), the Deloitte Technology Fast 50 (2021), CIOReview’s “Most Promising Backup Solution Provider” (2021), the Canadian Business “Growth List,” and Channel Daily News’ “Top 100 Solution Providers” (2021). 

ThinkOn is headquartered in Toronto, Ontario. To learn more, visit www.ThinkOn.com 

Accessibility Accommodations: 

ThinkOn is committed to a workforce that is reflective of diverse populations. We welcome applications from qualified individuals from all backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and accessibility standards across Canada, ThinkOn provides accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and adheres to our corporate values. 

Learn more about our corporate values at www.ThinkOn.com/values/ [//www.ThinkOn.com/values/. ]