Data Center Thermal Technician

POSITION SUMMARY

A Cooling CE is responsible for installation, commissioning, scheduled and

emergency service on Liebert Air products. The Cooling CE is required to

establish, promote and maintain excellent rapport with all customers,

co-workers, sales representatives and others as appropriate. The Cooling CE is

also required to maintain continuous communication with Area/District Offices,

and direct manager.

RESPONSIBILITIES

ROLE

* Rely on direction to accomplish goals

* Perform a number of work-related tasks

* Capable of working under direct supervision or independently based upon

training

* Maintain certifications per Job requirements

TECHNICAL

* Render on site and phone assistance to customers.

* Communicate with National Technical Support on equipment issues

* Perform work related tasks according to company guidelines for scheduled

maintenance

* Implement Field Change Notices according to published guidelines

* Keep current on Safety Bulletins, Safety Field Change Notices, Field Change

Notices, and Service Tips

SAFETY

* Operate in a safe manner in accordance with published safety guidelines

* Must wear appropriate PPE as per company guidelines and accordance with job

duties

* Adhere to work hours policy guidelines – “14 hours rule”

* Report all work related accidents or injuries within 24 hours to the

appropriate personnel.

ADMINISTRATION

* Provide accurate and timely reporting according to company guidelines

* Timecards, expense reports, mileage reports, ticket closure, forms et al.

* Maintain individual inventory in accordance with company policy

* Maintain company property according to company policies

* Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

CUSTOMER SATISFACTION

* Provide proper and adequate communication to internal and external customers

* Provide estimated time of arrival to the customer for where applicable

* Complete scheduled maintenance documentation properly and provide to the

customer and local office upon completion of each designated assignment

* Strive to provide all customers a “first time fix” for their equipment

* Maintain customer satisfaction rates according to company guidelines

* Attend Customer Meetings as required

PERFORMANCE

* Maximize productivity by combining service opportunities

* Complete all work in an efficient and timely manner

* Capable of making technical and commercial decisions under pressure

* Properly evaluate site and equipment for appropriate billing status

* Maintain productive utilization rate according to company guidelines

* Perform inventory cycle counts according to company guidelines

* Adhere to company dress code and safety regulations

* Meet or exceed on-site response time requirements for each customer

* Understand and comply with company startup/escalation processes and

procedures

* Maintain proper and adequate level of internal communications

* Managers, co-workers, Support Services, electronic communications, et al.

* Perform several work-related tasks

* Capable of working under direct supervision or independently based upon

training

* Maintain certifications per Job requirements 

QUALIFICATIONS

* Required experience (one or more of the following)

* High School Diploma or G.E.D. equivalent

* HVAC – Certificate Program degree or equivalent experience in the field.

* Six years military experience in a related field

* Equivalent industry experience with EPA refrigerant license

* Basic electrical knowledge 

* Interpersonal Skills

* Professional

* Reliable

* Team Player

* Familiarity with electrical / electronic test equipment and fundamentals

* Must be able to read and interpret electrical line diagrams and blueprints

* Working knowledge of OHM’s law and HVAC theory

* Technical skills

* Ability to make basic site evaluation skills to include: environmental

temperature, and general operating conditions

* Elementary fix/repair techniques based on directed supervision

* Capable of completing tasks and return unit to full operating conditions

based upon directed supervision

* Ability to summarize and report all work related tasks performed

* Strong skill sets:

* Communication skills

* Customer service skills

* Troubleshooting skills

* Safety procedures

* Organizational and planning skills

* Computer skills

* Mechanical aptitude

PHYSICAL & ENVIRONMENTAL DEMANDS

* While performing duties of the above jobs, the associate is regularly

required to stand, walk, use hands and fingers, handle or feel objects, tools

or other components; reach with hands and arms; stoop, kneel, crouch, or

crawl; talk, hear and smell. The associate frequently is required to sit and

climb or balance. Specific vision abilities required by this job include

close vision, distant vision, color vision, peripheral vision, depth

perception, and the ability to adjust focus. Frequent driving (car, van,

truck). Must be able to consistently lift up to 50 pounds and occasionally up

to 75 pounds

* Extreme cold (below 32*)

* Extreme heat (above 100*)

* Noise Level (Medium / High need to shout to be heard)

* Working around moving machinery (fork-lifts, tractors)

* Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask,

etc.)

* Work outdoors (no effective protection from weather)

* Travel is required

* Flexible schedules (weekends, evenings, and holidays)

* May have on-call responsibility

* Valid driver’s license 

* Must be at least 18 years old

Notes: Vertiv will make reasonable accommodations whenever necessary for all

qualified employees or candidates with disabilities (as defined by applicable

law), provided that (1) the individual is otherwise qualified to safely perform

the essential functions of the job and (2) such accommodations due not impose an

undue hardship.

WORKING CONDITIONS:

* Travel is required

* Flexible schedules (weekends, evenings, and holidays)

* May have on-call responsibility

* Valid driver’s license 

* Must be at least 18 years old

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to

help execute our Strategic Priorities. 

OUR CORE PRINCIPALS: Safety.  Integrity.  Respect.  Teamwork.  Inclusion.

OUR STRATEGIC PRIORITIES

•  High-Performance Culture• Customer Focus

•  Operational Excellence

•  Innovation

•  Financial Strength

VERTIV BEHAVIORS

* Own it

* Act with urgency

* Foster a customer-first mindset

* Think big and execute

* Lead by example

* Drive continuous improvement

* Learn and seek out development

* Promote transparent & open communication 

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing

services to enable its customers’ vital applications to run continuously,

perform optimally and grow with their business needs.  Vertiv solves the most

important challenges facing today’s data centers, communication networks and

commercial and industrial facilities with a portfolio of power, cooling and IT

infrastructure solutions and services that extend from the cloud to the edge of

the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around

34,000 people and does business in more than 130 countries. Visit Vertiv.com to

learn more.   

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally

authorized to work in the United States. This is not a position for which

sponsorship will be provided. Individuals with temporary visas such as E, F-1,

H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or

in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal

opportunities for all with respect to hiring, terms of employment, mobility,

training, compensation, and occupational health, without discrimination as to

age, race, color, religion, creed, sex, pregnancy status (including childbirth,

breastfeeding, or related medical conditions), marital status, sexual

orientation, gender identity / expression (including transgender status or

sexual stereotypes), genetic information, citizenship status, national origin,

protected veteran status, political affiliation, or disability. If you have a

disability and are having difficulty accessing or using this website to apply

for a position, you can request help by sending an email to help.join@vertiv.com

[help.join@vertiv.com].