Project Execution Manager, Hyperscale
Application completed on Vertiv
About This Role
POSITION SUMMARY
As a Global Strategic Account Execution Manager at Vertiv, you will be
responsible for driving successful execution and delivering a consistent,
high-quality customer experience across a designated Global Strategic
Account(s). This highly visible, customer-facing role serves as the central
point of coordination and accountability for the end-to-end execution of
customer programs, projects, and product deliveries across Vertiv's global
organization.
Working closely with the Global Strategic Account Director and Senior Execution
Managers you will lead and coordinate cross-functional teams spanning technical
development, R&D, operations, manufacturing, quality, customer service, project
management, and field service. You will ensure alignment around customer
requirements, establish clear execution priorities, monitor performance, and
proactively address risks and issues that could impact delivery or customer
satisfaction.
The ideal candidate combines strong program management capabilities, commercial
awareness, technical understanding, and the ability to influence and lead across
a complex global organization. Success in this role requires the ability to
build strong customer relationships, drive accountability across multiple
functions, and translate customer commitments into coordinated execution and
results.
RESPONSIBILITIES
Customer Relationship & Engagement Management
* Build and maintain strong relationships with key customer stakeholders,
serving as a trusted partner and advocate for the customer within Vertiv.
* Serve as a primary point of contact for account execution, working in close
partnership with Global Strategic Account Directors and Senior Execution
Managers to ensure consistent communication and alignment.
* Understand customer priorities, align expectations, and ensure a coordinated
approach to customer engagement and execution.
* Coordinate early-stage customer technical engagements, ensuring appropriate
involvement from Technical Sales and other subject matter experts to
establish clear scope, requirements, deliverables, and expectations.
* Maintain visibility into customer priorities and emerging needs, ensuring the
appropriate Vertiv resources are engaged to support the account.
Global Program & Project Execution
* Lead the coordination and execution of customer programs from initial
engagement through product delivery, deployment, and post-sales support.
* Establish and manage program plans, key milestones, deliverables, and
execution priorities to ensure alignment across global teams.
* Coordinate project managers and functional leaders to ensure projects are
delivered within agreed scope, budget, schedule, and quality expectations.
* Maintain visibility into overall program performance, identifying execution
gaps and driving timely corrective actions.
* Monitor project and program financial performance, partnering with Offering
Management and other stakeholders to address pricing, cost, or commercial
considerations as needed.
* Ensure effective coordination across manufacturing locations, technical
teams, project management resources, and service organizations to support
successful customer delivery.
Cross-Functional Leadership & Accountability
* Help to drive alignment and accountability across Technical Sales,
Engineering, R&D, Operations, Manufacturing, Quality, Customer Service, Field
Service, and other supporting functions.
* Lead through influence and collaboration, ensuring functional teams
understand customer commitments, execution priorities, and expected outcomes.
* Establish effective communication and escalation processes to maintain
visibility into program status, address gaps, and ensure timely
decision-making.
* Partner with global and regional leadership to resolve resource constraints,
competing priorities, and organizational barriers impacting customer
execution.
Risk Management & Issue Resolution
* Proactively identify execution risks, potential delivery constraints, and
issues that could impact customer commitments or program performance.
* Drive cross-functional resolution of quality, safety, manufacturing,
technical, and delivery issues, ensuring appropriate ownership and timely
closure.
* Monitor program health and escalate critical issues to account and functional
leadership when additional support or intervention is required.
* Establish appropriate mitigation plans and follow through to ensure risks are
addressed before they impact the customer.
Post-Sales Service & Customer Experience
* Coordinate post-sales service and support activities to ensure a seamless
customer experience throughout the product lifecycle.
* Serve as a key liaison and escalation point between the Global Strategic
Account organization, Service business, and Customer Success Managers (CSMs).
* Ensure customer issues and service needs are appropriately prioritized,
communicated, and resolved.
* Identify opportunities to improve customer satisfaction, strengthen account
relationships, and enhance the overall value Vertiv delivers.
MINIMUM QUALIFICATIONS
* Bachelor's degree in Engineering, Operations, Business, or a related field
required.
* 5–8 years of experience in program management, project management,
operations, or a related discipline, preferably in a complex, customer-facing
environment.
* Experience with common project and program management tools, processes, and
methodologies.
PREFERRED QUALIFICATIONS
* Demonstrated experience driving execution across multiple functions and/or
geographic regions.
* Strong customer relationship management skills, with the ability to engage
effectively with senior customer stakeholders.
* Demonstrated ability to influence stakeholders, establish accountability, and
drive results without direct reporting authority.
* Strong business acumen, including the ability to understand project
financials, commercial considerations, and operational performance.
* Excellent communication, organizational, problem-solving, and decision-making
skills.
* Ability to manage multiple priorities and drive results in a fast-paced,
global business environment.
* Experience in the data center industry and familiarity with critical power
and thermal management solutions.
PHYSICAL REQUIREMENTS
* No Special Physical Requirements
ENVIRONMENTAL DEMANDS
* Standard office environment
* Working in office full time is required.
TRAVEL TIME REQUIRED
* 5-10%
