About This Role

Ascent, now part of Wesco, is a leading provider of mission-critical facility

solutions across North America. With deep expertise in data center development,

engineering, and operations, Ascent supports thousands of sites for top-tier

clients, delivering reliable performance and innovative technology. As part of

the Wesco family, Ascent continues to set the standard for safety, service, and

operational excellence in the critical infrastructure sector.

The Operations Center Representative plays a key role in a 24/7 support

environment, serving as the first point of contact for technicians, vendors, and

clients. This role involves managing service order tickets, dispatching field

personnel, and responding to high volumes of calls and emails with a strong

focus on customer service and accuracy. Representatives are responsible for

documenting interactions, escalating urgent issues, and adapting to evolving

procedures and technologies. Success in this position requires excellent

communication skills, attention to detail, and the ability to thrive in a

fast-paced, mission-critical setting. Hours for the position will be 2nd Shift,

2:00 PM - 12:00 AM, on a Wednesday - Saturday schedule.

Responsibilities:

* Answer calls from technicians, vendors, and clients in a 24/7 Operations

Center.

* Modify service order tickets with updated information while providing the

highest level of client interaction.

* Escalate calls based on urgency of the emergency issue.

* Document transactions and interactions with customers and vendors in multiple

systems.

* Monitor and respond to high volume e-mail while providing the highest level

of customer service.

* Dispatch technicians to data center and hub locations nationwide.

* Ability to adapt to changing procedures and processes while following

escalation procedures and established protocols.

* Become proficient in the use of software packages the Operations Center

utilizes on a day-to-day basis.

* Attend group meeting to discuss Operations Center processes and procedures.

* Additional duties as assigned

Requirements:

* Excellent customer/client interaction, verbal and written skills, and

prioritization skills.

* Prior experience with relaying detailed, time-sensitive information in

professional email format.

* Proficient in MS Office Suite.

* Excellent communication skills to interact professionally with teammates,

clients, technicians and vendors.

* Strong Attention to detail is required for this position.

* Ability to multitask in a fast-paced position, and prioritize situations and

tasks as needed.

* Ability to navigate quickly through databases and spreadsheets to access

pertinent information

* 2+ years of experience in a fast-paced environment such as retail or

clerical/administrative experience preferred.

* A knowledge of critical and non-critical equipment including Uninterruptible

Power Supply (UPS), Power Distribution Units (PDU), Emergency Generator,

Fuel Oil Systems, Circuit Breakers, Substations and Computer Room Air

Condition Units is a plus

* Experience in change management or work order management software, preferably

Remedy, is a plus

#LI-JT1

This amount is what we reasonably believe we will pay for the position; however,

offer amounts may vary based on factors such as geographic location, relevant

education, experience, qualifications, skills, shift, or any collective

bargaining agreements.

For eligible positions, compensation may include participation in a bonus or

sales incentive plan, subject to the terms and conditions of the applicable plan

documents. For certain sales roles, Wesco also offers a commission structure

that provides additional compensation based on sales results, as defined by the

applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may

include paid time off, medical, dental, and vision coverage, and retirement

savings plans. Additional details about benefits are available here

[https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits].

At Wesco, we build, connect, power and protect the world. As a leading provider

of business-to-business distribution, logistics services and supply chain

solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a

workplace where every individual is respected, valued, and empowered to succeed.

We promote a culture that is grounded in teamwork and respect. With a workforce

of over 20,000 people worldwide, we embrace the unique perspectives each person

brings. Through comprehensive benefits

[https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits] and

active community engagement, we create an environment where every team member

has the opportunity to thrive.

Learn more about Working at Wesco here

[https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html] and apply

online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded

(NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”)

provides equal employment opportunities to all employees and applicants for

employment. Employment decisions are made without regard to race, religion,

color, national or ethnic origin, sex, sexual orientation, gender identity or

expression, age, disability, or other characteristics protected by law. US

applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with

arrest or conviction records will be considered for employment in accordance

with the Los Angeles County Fair Chance Ordinance and the California Fair Chance

Act.

This posting is for a current, active vacancy intended for immediate hire.