About This Role

The Critical Facility Manager (CFM) is responsible for the overall leadership,

operation, and performance of mission-critical facility services supporting a

24/7 data center environment. This role provides on-site leadership for

operations teams, ensures compliance with contractual and client requirements,

and oversees the safe, reliable operation of mechanical, electrical, controls,

and vendor-supported systems.

The CFM serves as the primary on-site operational point of contact for the

client and coordinates across internal teams, technicians, vendors, OEMs, and

subcontractors to maintain uptime, safety, procedural discipline, and

operational excellence. This role is especially important during site startup,

integrated systems testing (IST), commissioning support, turnover, and

transition into steady-state operations.

ABM offers a comprehensive benefits package. For information about ABM’s

benefits, visit ABM

ABM Benefits Information

RESPONSIBILITIES

Essential Duties and Responsibilities

* Provide day-to-day leadership and oversight of mission-critical facility

operations, including electrical, mechanical, HVAC, controls, life safety,

and vendor-supported services.

* Serve as the primary on-site operational liaison with the client, managing

communication, expectations, issue resolution, performance metrics, and

service delivery.

* Support site startup, commissioning readiness, integrated systems testing

(IST), operational turnover, and go-live preparation.

* Ensure all work is performed in strict accordance with approved SOPs, MOPs,

EOPs, safety procedures, change-control requirements, and client

expectations.

* Maintain a zero-impact culture focused on uptime, reliability, protection of

critical loads, risk mitigation, and procedural compliance.

* Oversee operation of critical infrastructure, including utility service,

switchgear, UPS systems, generators, ATS/STS equipment, electrical

distribution, chillers, CRAH/CRAC units, pumps, cooling systems, and BAS/BMS

controls.

* Monitor facility systems, KPIs/CPIs, SLAs, alarms, maintenance performance,

and operational trends to ensure compliance and continuous improvement.

* Lead incident response, escalation, client communication, post-incident

review, root cause analysis, and corrective action tracking.

* Review, approve, and coordinate planned maintenance, switching activities,

outage-related procedures, vendor work, and high-risk activities.

* Oversee staffing, scheduling, onboarding, training, performance management,

and technical development of on-site facility personnel.

* Partner with recruiting and leadership teams to support selection and

onboarding of site leads and critical facilities technicians.

* Manage CMMS utilization, including work order accuracy, preventive

maintenance compliance, asset documentation, labor reporting, and maintenance

history.

* Coordinate third-party vendors, OEMs, and subcontractors performing on-site

services.

* Support budget management, cost control, invoice review, change order

coordination, and contract-related administration.

* Promote and enforce safety, environmental, regulatory, and site-specific

requirements, including participation in audits and inspections.

* Drive continuous improvement initiatives focused on uptime, reliability,

efficiency, safety, documentation quality, and client satisfaction.

QUALIFICATIONS

Required Qualifications

* Minimum 7-10 years of experience in mission-critical facilities, data center

operations, critical environments, or closely related infrastructure

operations.

* Direct experience supporting hyperscale, colocation, enterprise, or

large-scale data center environments strongly preferred.

* Prior experience leading technical teams in a 24/7 critical facility

environment.

* Demonstrated knowledge of critical electrical infrastructure, including

switchgear, UPS systems, generators, ATS/STS equipment, electrical

distribution, and emergency power operations.

* Demonstrated knowledge of critical mechanical infrastructure, including

chillers, CRAH/CRAC units, pumps, cooling systems, airflow management,

BAS/BMS controls, and redundancy strategies.

* Experience with SOPs, MOPs, EOPs, change control, incident response, root

cause analysis, and risk mitigation in a critical environment.

* Ability to read and interpret technical documentation, one-lines, P&IDs,

sequences of operation, equipment manuals, maintenance procedures, and

commissioning documents.

* Strong understanding of uptime expectations, SLA/CPI performance

requirements, client reporting, and operational risk management.

* Experience using CMMS platforms for work order management, preventive

maintenance tracking, asset management, and documentation.

* Strong leadership, communication, documentation, and client-facing skills.

* Bachelor's degree in engineering, Facilities Management, Construction

Management, or related field preferred; equivalent mission-critical

experience will be considered in lieu of degree.

Preferred Certifications / Training

* Certified Data Centre Facilities Professional (CDC-FP), Certified Data Centre

Professional (CDCP), or similar data center certification

* OSHA 10 or OSHA 30

* NFPA 70E

* Electrical safety, switching, or critical power training

* OEM training related to UPS, generators, switchgear, BAS/BMS, chillers, or

critical cooling systems

* Professional Engineer (PE) license a plus

Physical Requirements

* Ability to access all areas of a mission-critical facility, including

mechanical rooms, electrical rooms, equipment yards, rooftops, and operations

spaces.

* Ability to stand, walk, climb stairs, and navigate industrial environments

for extended periods.

* Ability to lift up to 30-50 lbs as required.

* Ability to respond to site conditions, inspections, incidents, and

operational needs in a 24/7 critical environment.

Work Environment

* Mission-critical data center environment requiring high reliability, strict

procedural compliance, clear communication, and accountability for uptime.

* Primarily day shift, Monday-Friday, with flexibility to support after-hours

escalations, emergency response, planned maintenance, commissioning

activities, and client needs as required.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility,

engineering, and infrastructure solutions. Every day, our over 100,000 team

members deliver essential services that make spaces cleaner, safer, and

efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate,

aviation, education, mission critical, and manufacturing and distribution. With

over $8 billion in annual revenue and a blue-chip client base, ABM delivers

innovative technologies and sustainable solutions that enhance facilities and

empower clients to achieve their goals. Committed to creating smarter, more

connected spaces, ABM is investing in the future to meet evolving challenges and

build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate

on the basis of any trait or characteristic protected by applicable federal,

state, or local law, including disability and protected veteran status. ABM is

committed to working with and providing reasonable accommodation to individuals

with disabilities. If you have a disability and need assistance in completing

the employment application, please call 888-328-8606. We will provide you with

assistance and make a determination on your request for reasonable accommodation

on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program.

E-Verify is an internet-based system used to electronically confirm employment

eligibility.

ABM is a military-friendly company proudly employing thousands of men and women

who have served in the U.S. military. With ABM, you’ll have access to a

world-class training program and ample opportunities to use the skills you

developed while serving our country. Whether you’re looking for a frontline or

professional position, you can find post-military career opportunities across

ABM.

ABM directs all applicants to apply at www.abm.com/careers

[https://www.abm.com/careers]. ABM does not accept unsolicited resumes or

submissions outside of this portal. Applicants should submit their

application by clicking Apply Now.

For more information, visit www.abm.com [https://www.abm.com/]

About This Role