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AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
Primary responsibilities and SME fields include, but are not limited to:
Operations and Maintenance:
· Ownership of all Data Center changes/events/incidents/problems from beginning
to end as well as overseeing the completion of post-mortems, root cause analysis
and follow-up resolution actions.
· Responsible for ensuring maintenance/ repairs of site-critical facility
infrastructure or a Data Center are planned and executed to the best interest of
the business.
· Responsible for Asset and Inventory management.
· Develop and maintain method statements, standard operating procedures,
emergency response procedures, preventive maintenance programs, and all
technical documentation.
· Ensure standardization and consistency with best-in-class operating practices.
(Technical Writing Skills and Automation)
· Develop a complete, deep knowledge of the design intent, operational
alternatives and contingency plans related to all Data Center systems.
· Manage the engineering aspects of the Data Centers related to financial and
cost control, code and regulatory compliance, personnel management, staff
training and development
· Health & Safety, local statutory requirements, environmental and energy
management.
· Develop and deliver the regular engineering reports and ensure adherence to
contracted deliverables including SLA’s and KPI’s.
· Communicate operating philosophies, technical information, objectives and
expectations to Amazon personnel and to the vendor critical facilities
management teams.
· Providing hands on facility support where required (e.g. installation of new
equipment, decommissioning of equipment, replacement of faulty equipment,
internal audits…etc.)
· Oversee technical compliance auditing and the effective and timely close out
of corrective action plans. Perform annual operational reviews with a focus on
compliance with the Amazon standards and all applicable regulatory requirements.
(Audits).
· Manage the development and delivery of the portfolio of Energy/Environmental
Management Programs. Keep abreast of Data Center industry innovation.
Incident and Emergency Response:
o Reviewing incident reports, documenting periodic trend summaries, and
providing updates and recommended actions to management.
o Managing information flow during incidents while providing regular updates to
management.
o Manage and coordinate with vendors to resolve any incidents during emergency
situations. This may require to physically be dispatched on to site to
investigate and resolve the issue.
Key job responsibilities
The Data Center Engineering Operation Engineer is responsible for ensuring that
all electrical, mechanical, and fire/life safety equipment within the data
center is operating within contract parameters within facilities. Often this
will be including risk management and mitigation, corrective and preventative
maintenance of critical infrastructure, vendor management and metric reporting.
•Responsible for the on-site management of contractors, sub-contractors and
vendors, ensuring that all work performed is in accordance with established
practices, procedures & local legislation.
•Establish performance benchmarks, conduct analyses, and prepare reports on all
aspects of the data center facility infrastructure operations and maintenance.
•Work with DCO managers (IT) and other business leaders and operating partners
to coordinate projects, manage capacity, and optimize plant safety, performance,
reliability, sustainability and efficiency.
•Responsible for supporting the installation of the racks and the provision of
power/cooling.
A day in the life
•Assist in troubleshooting of facility and rack-level events within internal
Service Level Agreements (SLA).
•Perform rack installs, rack decommissioning, and facility management.
•Provide operational readings and key performance indicators to make sure uptime
is maintained
•Responsible for the on-site management of contractors, sub-contractors and
vendors, ensuring that all work performed is in accordance with established
practices, procedures & local legislation.
•Performance and oversight of maintenance and operations on all electrical,
mechanical, and fire/life safety equipment within the data center.
•Work schedule changes depending on specific site needs. Shifts can be up to
12-hours and may rotate on a predefined schedule. Some locations have on-call
rotations
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional. Basic Qualifications: - 3+ years of relevant work in a data center
or other critical environment experience
- 3+ years of data center engineering or operations experience
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a
related field Preferred Qualifications: - 4+ years of data center engineering or
operations experience
- Experience in electrical or mechanical engineering
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
