Data Center Engineering Operations , DCEO

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

Primary responsibilities and SME fields include, but are not limited to:

Operations and Maintenance:

· Ownership of all Data Center changes/events/incidents/problems from beginning

to end as well as overseeing the completion of post-mortems, root cause analysis

and follow-up resolution actions.

· Responsible for ensuring maintenance/ repairs of site-critical facility

infrastructure or a Data Center are planned and executed to the best interest of

the business.

· Responsible for Asset and Inventory management.

· Develop and maintain method statements, standard operating procedures,

emergency response procedures, preventive maintenance programs, and all

technical documentation.

· Ensure standardization and consistency with best-in-class operating practices.

(Technical Writing Skills and Automation)

· Develop a complete, deep knowledge of the design intent, operational

alternatives and contingency plans related to all Data Center systems.

· Manage the engineering aspects of the Data Centers related to financial and

cost control, code and regulatory compliance, personnel management, staff

training and development

· Health & Safety, local statutory requirements, environmental and energy

management.

· Develop and deliver the regular engineering reports and ensure adherence to

contracted deliverables including SLA’s and KPI’s.

· Communicate operating philosophies, technical information, objectives and

expectations to Amazon personnel and to the vendor critical facilities

management teams.

· Providing hands on facility support where required (e.g. installation of new

equipment, decommissioning of equipment, replacement of faulty equipment,

internal audits…etc.)

· Oversee technical compliance auditing and the effective and timely close out

of corrective action plans. Perform annual operational reviews with a focus on

compliance with the Amazon standards and all applicable regulatory requirements.

(Audits).

· Manage the development and delivery of the portfolio of Energy/Environmental

Management Programs. Keep abreast of Data Center industry innovation.

Incident and Emergency Response:

o Reviewing incident reports, documenting periodic trend summaries, and

providing updates and recommended actions to management.

o Managing information flow during incidents while providing regular updates to

management.

o Manage and coordinate with vendors to resolve any incidents during emergency

situations. This may require to physically be dispatched on to site to

investigate and resolve the issue.

Key job responsibilities

The Data Center Engineering Operation Engineer is responsible for ensuring that

all electrical, mechanical, and fire/life safety equipment within the data

center is operating within contract parameters within facilities. Often this

will be including risk management and mitigation, corrective and preventative

maintenance of critical infrastructure, vendor management and metric reporting.

•Responsible for the on-site management of contractors, sub-contractors and

vendors, ensuring that all work performed is in accordance with established

practices, procedures & local legislation.

•Establish performance benchmarks, conduct analyses, and prepare reports on all

aspects of the data center facility infrastructure operations and maintenance.

•Work with DCO managers (IT) and other business leaders and operating partners

to coordinate projects, manage capacity, and optimize plant safety, performance,

reliability, sustainability and efficiency.

•Responsible for supporting the installation of the racks and the provision of

power/cooling.

A day in the life

•Assist in troubleshooting of facility and rack-level events within internal

Service Level Agreements (SLA).

•Perform rack installs, rack decommissioning, and facility management.

•Provide operational readings and key performance indicators to make sure uptime

is maintained

•Responsible for the on-site management of contractors, sub-contractors and

vendors, ensuring that all work performed is in accordance with established

practices, procedures & local legislation.

•Performance and oversight of maintenance and operations on all electrical,

mechanical, and fire/life safety equipment within the data center.

•Work schedule changes depending on specific site needs. Shifts can be up to

12-hours and may rotate on a predefined schedule. Some locations have on-call

rotations

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led

affinity groups foster a culture of inclusion that empower us to be proud of our

differences.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional. Basic Qualifications: - 3+ years of relevant work in a data center

or other critical environment experience

- 3+ years of data center engineering or operations experience

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a

related field Preferred Qualifications: - 4+ years of data center engineering or

operations experience

- Experience in electrical or mechanical engineering

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.