Free account to apply · application completed on Amazon
G'day! You've found an opportunity that could define your next chapter.
Applicants must be Australian citizens and hold or be eligible to obtain an
Australian Government Security Clearance with the ability to successfully
complete an Organisational Suitability Assessment. More information regarding
security clearances can be found at https://www.agsva.gov.au/.
The Mission — Why This Programme, Why Now?
You're joining at the defining moment of one of the most significant technology
programmes Australia has ever undertaken. This programme will build and operate
the dedicated cloud giving Australia's national security community and its
allies the capability to see more, share more, innovate and act faster than ever
before.
The architectural decisions being made now — how we structure networking,
implement security controls, and automate at scale — will shape how Australia's
national security community operates for the next decade. You won't be
inheriting someone else's design choices. You'll be making them.
Your Role in the Story
Imagine being the person who keeps one of the world's largest and most critical
information system infrastructures running at peak performance. As a Data Centre
Technician, you'll be the hands-on expert who ensures the physical backbone of
the cloud never misses a beat. Every server you deploy, every cable you run,
every issue you troubleshoot directly enables Australia's national security
community to operate with confidence.
This isn't just maintenance — it's mission-critical stewardship. You'll apply
deep knowledge of computer architecture and the OSI model to solve complex,
real-world problems that most engineers only read about. Your troubleshooting
instincts will span server hardware, fibre optics, networking, and beyond. When
something goes wrong at 2am, you'll be the calm, capable expert the team relies
on.
You'll join an expanding Infrastructure Operations team where your growth
trajectory is limited only by your ambition. The skills you build here — across
hardware, networking, Linux systems, and large-scale operations — will make you
one of the most versatile infrastructure professionals in the country.
Benefits
· Learning & development — AWS training and certification support, access to
internal learning platforms.
· Health, income protection and life cover — Amazon subsidises private health
insurance premiums, and group salary continuance and life insurance are included
at no cost to you.
· Military differential pay launching in Australia — Australian employees taking
defence reserve leave may receive up to 52 weeks of military differential pay to
help cover the difference in pay while serving.
· Employee Assistance Program — Free, confidential support 24 hours a day, 7
days a week for you and your family — mental health, financial coaching, legal
questions, and everyday life events.
· Family-building benefit — Access to Maven for fertility treatment, adoption
support, surrogacy, and parenting coaching.
· Amazon Extras & employee discount — cashback and discounts across hundreds of
retail, fitness, travel, and lifestyle partners.
Key job responsibilities
You'll own the full lifecycle of physical data centre infrastructure — from the
moment new capacity is planned to the day legacy equipment is gracefully
retired. Your days will blend strategic thinking with hands-on execution in ways
that keep you constantly engaged.
Building and Deploying
You'll install and configure racks to internal SLAs, plan and track capacity,
and deploy cabling infrastructure that forms the nervous system of the cloud.
Every rack you stand up expands Australia's sovereign capability.
Troubleshooting and Resolving
When trouble tickets land, you'll prioritise with precision and resolve with
speed. You'll serve as the escalation point for all systems issues — the person
teams turn to when problems get complex. Your Linux expertise will be your
superpower as you deep dive into server-level challenges that others can't
crack.
Leading Through Complexity
During high-severity incidents, you'll be the technical point of contact —
coordinating response, communicating clearly, and driving resolution. You'll
meet 24x7 on-call requirements during shift rotations, knowing that your
vigilance directly protects national capability.
Physical Excellence
You'll work confidently with equipment up to 20 kg, navigate cramped spaces and
elevated locations, and do it all within rigorous health and safety guidelines.
This is infrastructure work at its most tangible and rewarding.
A day in the life
Your morning starts with a quick scan of overnight tickets — a fibre issue in
one rack, a server that needs replacement in another. You grab your toolkit and
head to the floor, already mentally mapping your approach. The hum of thousands
of servers surrounds you as you navigate rows of precisely organised
infrastructure.
By mid-morning, you've diagnosed and resolved the fibre fault, restored
connectivity, and updated the ticket with detailed root cause notes. Next,
you're deploying a fresh rack — carefully positioning equipment, running cables
with the precision of someone who knows that every connection matters. You check
your work against internal SLAs and feel the satisfaction of another piece of
sovereign infrastructure coming online.
After lunch, a high-severity alert pulls you into incident response mode. A
networking issue is affecting multiple systems. You're the technical point of
contact now — coordinating with remote engineers, applying your OSI model
knowledge to isolate the layer where the problem lives, and methodically working
toward resolution. Within the hour, services are restored and you're documenting
lessons learned.
The afternoon brings capacity planning discussions with your team — where will
the next wave of equipment go? How do we optimise airflow and power
distribution? Your input shapes decisions that will serve the programme for
years.
As your shift winds down, you brief the incoming team on outstanding items. You
leave knowing that today, your hands and your expertise kept one of the most
important technology programmes in Australian history running without
interruption.
Basic Qualifications: - Valid and active driver's license
- Experience with computer hardware troubleshooting and repair Preferred
Qualifications: - Experience in data center
- Experience in Network protocols like DNS/DHCP/TCP
- Knowledge of Linux or Unix systems administration
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians
of country throughout Australia and their connections to land, sea and
community. We pay our respect to their elders past and present and extend that
respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.