Data Center Ops Technician, DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking Data Center Technicians to support our

customers in multiple locations. This position requires the successful candidate

report to a site location.

Amazon Web Services (AWS) is a fast-paced technology company and a leader in the

world of data centers. The position will help ensure overall availability and

reliability to meet or exceed defined service levels of data center operations.

This position may involve participation in an primary responder rotation, which

includes monitoring the data center infrastructure, coordinating response to

operational incidents, and partnering with other teams to rapidly resolve issues

that impact service availability. Primary responder responsibilities may require

evening, weekend, holiday, and/or night work to ensure our global data centers

are operating at the highest levels of reliability for our customers. All

candidates should be willing to work both independently and with a team. Work

prioritization, organizational skills, effective communication, and the ability

to react quickly are critical to success. In addition to hardware and network

repair candidates will install equipment, create documentation, innovate

solutions, and fix problems within the data center space. This team works in an

environment that operates 24/7. Traveling within and outside of regional work

area is required. You will be responsible for having a reliable personal vehicle

and valid driver's license to travel within the regional work area, as company

transportation will not be provided.

All physical requirements are expected with reasonable accommodations:

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for

41+ pounds

• Ability to work in an environment that operates 24/7 with an ability to

participate in primary responder rotation and provide after-hours support as

needed

• Working in cramped and/or elevated and/or noisy environments

• Bending, lifting, stretching, reaching, standing and walking for up to 8+

hours a day

• Ascending and descending ladders, stairs, and gangways safely and without

limitation

NOTE: Amazon is not able to provide sponsorship now or in the future for these

positions. Eligible candidates must have work authorization without employer

intervention to be considered.

NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are

within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS

GovCloud region will be restricted to Amazon employees who are U.S. Citizens

(GovCloud may NOT be accessed from outside of the United States).

This position will be primarily be based in Garland, TX, but might have to

travel to address tickets and projects at other sites in the DFW area. There

also be occasional travel to other sites in the US up to 20% of the time.

Key job responsibilities

• Performing server rack installations, hardware break-fix on various

components, troubleshooting network issues, and responding to operational

incidents that impact service availability, escalating to senior technicians and

management as needed/required

• Serving as a primary contact point for both internal and external

stakeholders, including engineers, software developers, vendors, and contractors

• Performing on-call duties and participating in scheduled maintenance and

change management activities

• Contributing to documentation and process improvement initiatives based on

your analysis of operational issues

• Helping to train and onboard new team members

A day in the life

A day in the life of a BURROW Edge DCO Tech is correcting break fix tickets at

our different AWS sites, managing migrations and cross connects, RMA removals,

and other projects for the larger DCO team. This is a largely independent

position.

As a Data Center Technician professional, you have industry-leading technical

abilities and demonstrate a breadth of knowledge while you:

• Take ownership of technical issues brought by their customer base, engaging

other teams when needed to drive resolution

• Solve problems at their root and step back to understand the broader context

• Maintain service level agreements through the implementation of proactive

issue detection and reporting

You will be required to work shift work that will include

days/nights/weekends/holidays. Traveling within and outside of regional work

area is required. You will be responsible for having a reliable personal vehicle

and valid driver's license to travel within the regional work area, as company

transportation will not be provided.

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led

affinity groups foster a culture of inclusion that empower us to be proud of our

differences. Ongoing events and learning experiences, including our

Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)

conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

Basic Qualifications: - 2+ years of computer hardware troubleshooting and repair

experience

- 1+ years of computer networking experience

- High school or equivalent diploma Preferred Qualifications: - Experience

dealing effectively with customers during problem resolution and operating

efficiently under pressure

Amazon is an equal opportunity employer and does not discriminate on the basis

of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be

based on factors including experience, qualifications, and location. Starting

Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice

Line, 401(k) matching. Learn more about our benefits at

https://hiring.amazon.com/why-amazon/benefits

[https://hiring.amazon.com/why-amazon/benefits].

USA, TX, GARLAND - 27.98 - 48.99 USD hourly