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Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
About the Role
Join our world-class data center operations team and play a critical role in supporting some of the world's leading cloud, network, and enterprise customers. As a Data Center Customer Operations Technician, you will be responsible for delivering exceptional customer service while supporting the installation, maintenance, testing, and troubleshooting of customer infrastructure within our Singapore data center.
Responsibilities
Queue Management / Reporting
Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of nonstandard procedure escalation requests
Ensures adherence to commit times within standard operating procedures
Maintains detailed written records of all work activity
Updates local asset databases and other systems
Installations
Rack and stack semi-routine customer equipment tickets
Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:
fiber trays, ladder racks, customer equipment and cabinets
semi-basic cage installs for mesh and overhead cable trays
performs tape changes and standard operating back-up changes
Cross-Connect
Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intrabuilding cross connects
Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
Supports semi-routine standard operating testing and standard operating installations of customer assets
Supports standard operating procedures of layer 1 cross-connect certification testing
May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Stakeholder Partnership
Supports the operations and security personnel team for breaks or other activities, when necessary
Supports standard operating procedural tasks provides back-up assistance to team members when necessary
Customer Management
Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
Delivers a high level of service and an excellent customer experience when interfacing with customers
Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
Supports customers on-site by through access control and escorting services
Projects & Continuous Improvement
Participate in customer deployment projects and infrastructure expansion initiatives.
Support physical customer audits and compliance activities.
Identify opportunities to improve operational efficiency, processes, and customer experience.
Learning & Development
Complete all assigned technical and operational training.
Build expertise across data center operations, connectivity, and customer support functions.
Support onboarding and knowledge sharing with new team members as experience grows.
What We're Looking For
Required Qualifications
High School Diploma, Technical Certificate, or equivalent experience.
1-2 years of experience in data center operations, telecommunications, IT infrastructure, networking, field services, or a related technical environment.
Strong customer service mindset with excellent communication skills.
Ability to follow standard operating procedures while maintaining attention to detail.
Comfortable working in a physically active environment, including lifting equipment, cabling, and rack installations.
Basic understanding of network cabling technologies including fiber and copper infrastructure.
Preferred Qualifications
Experience working in a data center, telecommunications, MSP, cloud, or enterprise IT environment.
Familiarity with structured cabling, cross-connects, and physical network infrastructure.
Knowledge of networking fundamentals, including layer 1 connectivity concepts.
Experience working directly with customers and vendors in a technical environment.
Certification in networking, data center operations, or related technical disciplines is advantageous.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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This posting is a new position within our organization.
