Data Center Technician, Data Center Operations (DCO)

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for skilled Data Centre Operation Technician at Amazon Data

Services India Private Limited (“ADSIPL”) with a passion for technology to help

us expand AWS Cloud offerings to the next level.

To keep up with this demand on both disk and network capacity, we continue to

expand our Data Centers in India. Also, our content delivery AWS service,

CloudFront, has expanded its Data Centers presence by over 50% worldwide in the

last 12 months and are expecting to increase by a similar number over the next

12 months. This requires talented people to build & manage. We hope it is you!

Come and work for the world’s most Customer Centric Company. The location for

this job to be discussed, as there may be opportunities in several India

locations.

The Opportunity: Data Centre Operation Technician This role is a unique

opportunity to work in some of the most data centers in the world. ADSIPL’s data

centers are large-scale high-density centers where you will be working on

changing the face of Cloud technology in India.

Key job responsibilities

A Data Centre Operation Technician at ADSIPL, expectation from role are:

• You work as part of the Operations team, whose primary responsibility is the

maintenance and upkeep of the data center infrastructure.

• your role and responsibilities include, but are not limited to, server rack

installation, hardware break-fix on various components, troubleshooting network

issues also responding to emergent situations that affect operational stability.

• You may be the primary contact point for both internal customers (for example:

Network Engineers, Systems Engineers, Software Developers, Technical Operations)

and external service partners (Hardware Vendors, Contractors, Service Providers

among others).

• You will work and meet SLAs against assigned trouble tickets via a directed

workflow, be the first line touch point for hardware troubleshooting and

technical issues.

• You perform on-call duties and will participate in Data Center operations,

handling scheduled maintenance and change management activities that require

monitoring of the data center infrastructure.

• You participate in team meetings for metric analysis and to discuss achieving

daily/weekly goals.

• You possess knowledge of the policies and procedures, including safety and

security, within your department, and understand the appropriate application of

such knowledge

• You contribute to documentation on technical issues through root cause

analysis for operational issues that occur, and contribute to process

improvement initiatives relevant to the data center environment.

• More experienced technicians may assist in training less experienced members

of the team.

* This position also has a physical component requiring the ability to lift &

rack equipment it may require working in cramped spaces or in elevated locations

while adhering to health & safety guidelines.

* This role involves covering 24x7 shift rotation

A day in the life

You will support DC (Data Center) infrastructure equipment (e.g. racks, servers,

networking devices, hardware components, cables, etc.),  You will follow the

instructions ticket-based environment and work on systematic problem resolution

and perform routine operation activities on hardware, or spare parts, including

rack install, server break/fix, rack decom etc.  You will perform on-call

duties and will participate in Data Center operations, handling scheduled

maintenance and change management activities that require monitoring of the data

center infrastructure.  Show a strong aptitude for troubleshooting and problem

solving  You will be involved with site management and maintain tidiness in

operation areas  Your role also has a physical component requiring the ability

to lift & rack equipment; it may require working in cramped spaces or in

elevated locations while adhering to health & safety guidelines.  Your role

involves covering 24x7 shift rotation

About the team

About AWS

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored

affinity groups promote inclusion and empower our people to take pride in what

makes us unique. Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and

passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

Basic Qualifications: - 2+ years of computer hardware troubleshooting and repair

experience

- 1+ years of computer networking experience

- High school or equivalent diploma Preferred Qualifications: - Experience

dealing effectively with customers during problem resolution and operating

efficiently under pressure

- Knowledge of fiber optic and copper cabling standards, testing equipment and

troubleshooting methodologies

- Experience working in a colocation data center facility

- 1+ years of Computer Hardware Repair, Infrastructure Cabling, Network

Deployment, or Data Center Operations experience

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.