Data Center Technician, DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our rapidly expanding team.

The position will help ensure overall availability and reliability to meet or

exceed defined service levels of data center operations. This position involves

in-depth hardware and network diagnostics followed by physical repair as well as

participating in an on-call rotation.

All candidates should be willing to work both independently and with a team.

Work prioritization, organizational skills, effective communication, and the

ability to react quickly are critical to being successful. In addition to

hardware and network repair candidates will install equipment, create

documentation, innovate solutions, participate in site-level project work, and

fix complex problems within the Data Center Space.

We are committed to developing a diverse workforce and we are even more

committed to working with you to make that happen. Depending on the type of job,

you will be required to engage in physical data center activities This includes

all tasks associated with planning and tracking capacity, rack deployment, rack

cabling, hardware and software troubleshooting, and rack decommissioning. All

physical requirements are expected with reasonable accommodation:

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for

41+ pounds

• Working in cramped and/or elevated locations

• Bending, lifting, stretching, and reaching

• Standing and walking for up to 8+ hours a day

• Ascending and descending ladders, stairs, and gangways safely and without

limitation

• Work in a noisy environment

• Work shifts longer than 8 hours to support 24/7 operations (covering both

night and day shifts).

- Extensive travel will be required in 2024 with some travel required in 2025.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other

non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for

this position.

A day in the life

Our Data Center Technician professionals, who have industry-leading technical

abilities and demonstrate a breadth of knowledge while they:

• Take ownership of technical issues brought by their customer base, engaging

other teams when needed to drive resolution

• Show a strong aptitude for troubleshooting and problem solving

• Solve problems at their root and step back to understand the broader context

• Maintain service level agreements through the implementation of proactive

issue detection and reporting

• Are biased to act in the absence of direction or support

• Improve effectiveness through process innovation

You will be required to work shift work that will include

days/nights/weekends/holidays.

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored

affinity groups promote inclusion and empower our people to take pride in what

makes us unique. Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and

passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

Basic Qualifications: - 2+ years of computer hardware troubleshooting and repair

experience

- 1+ years of computer networking experience

- High school or equivalent diploma

- 1+ years of computer hardware troubleshooting and repair experience

- 1+ years of computer networking experience

- High school or equivalent diploma Preferred Qualifications: - Experience

dealing effectively with customers during problem resolution and operating

efficiently under pressure

- Experience working in a Data Center environment

- Understanding of network design, protocols and troubleshooting

- Understanding of storage devices

- Experience managing work and priorities through a ticketing system

- An Associates degree or 2+ years of professional or military experience in an

IT related field

Amazon is an equal opportunity employer and does not discriminate on the basis

of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be

based on factors including experience, qualifications, and location. Starting

Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice

Line, 401(k) matching. Learn more about our benefits at

https://hiring.amazon.com/why-amazon/benefits

[https://hiring.amazon.com/why-amazon/benefits].

USA, TX, GARLAND - 27.98 - 48.99 USD hourly