Data Center Technician, DCC Communities

Join our dynamic AWS team and become a critical guardian of global cloud

infrastructure! You'll play a pivotal role in maintaining the heartbeat of the

world's most innovative technology platform, ensuring seamless data center

operations that power millions of businesses and services worldwide.

Data Center Technicians should be willing to work both independently and with a

team. Work prioritization, organizational skills, effective communication, and

the ability to react quickly are critical to success. In addition to hardware

and network repair, candidates will install equipment, create documentation,

innovate solutions, and fix problems within the data center space. This team

works in an environment that operates 24/7. Traveling within and outside of the

regional work area is required.

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other

non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for

this position.

Key job responsibilities

- Performing server rack installations, hardware break-fix on various

components, troubleshooting network issues, and responding to operational

incidents that impact service availability, escalating to senior technicians and

management as needed/required

- Serving as a primary contact point for both internal and external

stakeholders, including engineers, software developers, vendors, and contractors

- Performing on-call duties and participating in scheduled maintenance and

change management activities

- Contributing to documentation and process improvement initiatives based on

your analysis of operational issues

- Helping to train and onboard new team members

Physical requirements:

- Regularly lift and/or move up to 40 pounds; and participate in group lifts for

41+ pounds

- Working in cramped and/or elevated locations

- Bending, lifting, stretching, and reaching

- Standing and walking for up to 8+ hours a day

- Ascending and descending ladders, stairs, and gangways safely and without

limitation

- Work in a noisy environment

- Work shifts longer than 8 hours to support 24/7 operations (covering both

night and day shifts).

This role supports data centers in various operational stages. The position may

be assigned to a facility still under development, which could require travel to

established locations for training until your designated site becomes fully

operational.

Essential Requirements:

- Ability to travel to or commute between data center locations as needed

- Willingness to temporarily work at alternative sites during training periods

or until assigned facility is operational

- Travel frequency will vary based on business needs and operational status of

assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50

miles) to active data center sites as required by business needs.

A day in the life

As a Data Center Technician professional, you have industry-leading technical

abilities and demonstrate a breadth of knowledge while you:

-Take ownership of technical issues brought by their customer base, engaging

other teams when needed to drive resolution

-Solve problems at their root and step back to understand the broader context

-Maintain service level agreements through the implementation of proactive issue

detection and reporting

You will be required to work shift work that will include

days/nights/weekends/holidays. Traveling within and outside of the regional work

area is required. You will be responsible for having a reliable personal vehicle

and valid driver's license to travel within the regional work area, as company

transportation will not be provided. Basic Qualifications: - 1+ years of

computer/server hardware troubleshooting or related IT experience

- High school or equivalent diploma

- Work a flexible schedule including weekends, nights, and holidays Preferred

Qualifications: - Knowledge of network design, protocols and Layer 1/2

troubleshooting

- Associate's degree in a relevant field (e.g., Computer Science, Networking

Engineering), or experience in a relevant field (e.g., Computer Science,

Networking Engineering)

- Experience managing work and priorities through a ticketing system

- Experience in a data center or other critical environment

Amazon is an equal opportunity employer and does not discriminate on the basis

of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be

based on factors including experience, qualifications, and location. Starting

Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice

Line, 401(k) matching. Learn more about our benefits at

https://hiring.amazon.com/why-amazon/benefits

[https://hiring.amazon.com/why-amazon/benefits].

USA, NC, HAMLET - 27.98 - 48.99 USD hourly