About This Role

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on. We work on the most challenging

problems, with thousands of variables impacting the supply chain — and we’re

looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers. And you’ll experience an inclusive

culture that welcomes bold ideas and empowers you to own them to completion.

Be a part of operating the world’s largest cloud computing infrastructure.

Amazon Web Services is seeking a bright, motivated, hardworking individual to

fill the Data Center Logistics Manager position. This impactful position

requires analytical strength, attention to detail, open communication and the

ability to work autonomously. The Logistics Manager partners with Infrastructure

teams and a wide array of Amazon stakeholders to manage communication, team

metrics, and team specific deliverables or milestones. The role demands a strong

sense of urgency and the ability to make sound judgement. As a strategist and

implementer, the Logistics Manager ensures streamlined activities within the

organization that guarantee success for the business, and ceaselessly drives

their team to invent and simplify at a local, regional, and potentially

cross-regional scale.

As a leader, the most critical aspect of being a Logistics Manager is the

successful development and coaching of those under them. An effective Logistics

Manager develops strong individuals that know how to make the right decisions,

improve organizational culture and to take responsibility when required.

Logistics Managers evangelize Accountability and emphasize the importance of

this responsibility in creating a strong culture of accountability throughout

the entire organization. Logistics Managers ensure their teams understand the

importance of their role, their expectations and how their success impacts the

bigger picture. Logistics Managers demonstrate good judgment in how and when to

escalate without damaging relationships. When confronted with discordant views,

Logistics Managers are able to find the best path forward and can influence

others to follow that path (build consensus). They independently sets or

contributes to setting the vision and direction of a designated area while

ensuring optimization of the processes, standards, and functions within that

space. They use expertise and high judgment to design the right team structures

and mechanisms to meet both short and long-term business goals. Logistics

Managers constantly look around corners to proactively mitigate risks before

they become roadblocks.

Key job responsibilities

Logistics Operations Leader- It is the manager’s responsibility to guarantee the

organization is running smoothly, ensuring our service meets the expectations

and needs of our customers and business on a daily, monthly and yearly basis.

Some of these operational tasks include:

Developing performance goals and objectives to achieve customer promise

expectations and ensure accuracy and quality

Building and executing productivity plans by reviewing work forecasts,

determining productivity requirements, and partnering with other Logistics

Managers to balance labor

Determine timelines that meet business and customer expectations; ensure they

are met

Partnering with the management team to establish and maintain quality control

standards

Remove roadblocks and obstacles for major initiatives

Logistics Business Leader- It is the manager’s responsibility to act as a

Logistics business leader by doing the following:

- The primary point of contact for communication and escalation to both internal

and external teams/customers within his/her respective area

- The primary developer of team strategies, vision and goals for their team in

alignment with the broader organization

- Ensure operational practices are fully compliant with legislation and policy

- Generate and/or filter information from higher levels of management to their

teams creating, managing, and supporting recognition and communication programs

Logistics People Leader- It is the manager’s responsibility to act as a

logistics people leader by doing the following:

- Manage and drive staffing plans, schedules, quality initiatives, performance

levels and process change initiatives

- The primary facilitator of team coordination and cohesion

- Maintain a strong focus on personal and team growth and development

- A strong supporter of projects outside of day-to-day operations

- Distribute new opportunities fairly amongst the team when available

- Hold regularly scheduled 1:1’s with a focus on personal development

- Ensure accountability and documentation on coaching opportunities

- Opening new requisitions and ensure bar is being raised with new internal

hires

- Must be accessible at all times via telephone, text, or similar instant

messaging platforms

- Must be willing to participate in management escalations occurring outside

normal business hours as needed (including late nite/early morning/overnight

situations).

Process Improver- The manager shall be a champion of continuous improvement by:

- Proactively being a driver of process standardization and continuous

improvement across the org

- Contributes to operational deployment plans outlining critical and best

practice launch activities

- Teaching how to create documents, processes, tools and metrics that reflect

outcomes

- Conducts post-deployment evaluations to measure launch effectiveness (PDSA)

- Advise team members on process improvement strategies

- Audits- The manager will conduct monthly audits using a standardized checklist

- Meetings- Lead team meetings. The manager may also represent Logistics locally

and/or globally

- Travel- Travel between sites and across the cluster based on the need of the

team and business

- Design and implement the risk assessment framework for the AWS transportation

program

- Anticipate challenges/obstacles the transportation business would encounter

while expanding geographies

- Manage overall compliance of the program

- Research state/ local level fleet and driver regulations and ensure specific

SOPs are in place.

This role will be located in New Carlisle, IN.

A day in the life

- Think tactically by using expertise and high judgment to establish the right

team structure to respond to customer needs and short business goals. They will

make sure their team(s) are operating efficiently, meeting SLAs, and delivering

results. They create a plans, communicate requirements, negotiate priorities,

and define what success looks like across all levels.

- Think strategically by using expertise and high judgment to establish goals in

an area where the strategy for may not yet be defined. They set a vision, design

a strategy, and achieve consensus on priorities that align with long-term

business goals.

- Ensure outcomes are auditable, decisions are data-driven, and work quality is

measurable; and will use this to determine where to simplify or extend solutions

for the best outcome.

- Ensures team compliance with policies (e.g., information security, data

handling, PCI, accessibility, service level agreements, etc.). They determine if

appropriate metrics are in place to measure the customer experience, and if not

will work to define them.

- Allocate time to set up needed operational metrics, customer intake

mechanisms, team training, and documentation (e.g., tutorials, help pages,

troubleshooting).

- Prioritize root cause resolution, automation where possible, and other

projects that improve customer experience, deliverable quality, and the team

environment. Basic Qualifications: - Experience using productivity and

communications tools including Microsoft Outlook, Excel, Powerpoint, and Word

- 3+ years of people management and team development experience Preferred

Qualifications: - Experience building cross-functional partnerships and

influencing stakeholders across the organization to act without having a direct

reporting relationship

- Experience working proactively and independently, meeting deadlines, and

delivering on projects and tasks

- Experience using data and metrics to determine and drive improvements

- Experience working for Amazon or any Amazon subsidiary or affiliate, or

experience assessing industry talent and trends

Amazon is an equal opportunity employer and does not discriminate on the basis

of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our

customers. If you have a disability and need a workplace accommodation or

adjustment during the application and hiring process, including support for the

interview or onboarding process, please visit

https://amazon.jobs/content/en/how-we-hire/accommodations

[https://amazon.jobs/content/en/how-we-hire/accommodations] for more

information. If the country/region you’re applying in isn’t listed, please

contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package

will include sign-on payments and restricted stock units (RSUs). Final

compensation will be determined based on factors including experience,

qualifications, and location. Amazon also offers comprehensive benefits

including health insurance (medical, dental, vision, prescription, Basic Life &

AD&D insurance and option for Supplemental life plans, EAP, Mental Health

Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy

Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits

[https://amazon.jobs/en/benefits].

USA, IN, NEW CARLISLE - 113,600.00 - 160,000.00 USD annually

About This Role