Data Center Technician, Data Center Operations
AppleMesa, Arizona
Full-timerotating
Free account to apply · application completed on Apple
About This Role
Do you want to help build some of the largest and most consequential enterprise
Free account to apply · application completed on Apple
Do you want to help build some of the largest and most consequential enterprise
and customer technology systems in the world? Join Apple’s Information Systems
and Technology (IS&T) organization. IS&T is the engine behind everything Apple
does for customers and for the people who build for them. It’s Apple’s central
nervous system. Supporting 2.5 billion active Apple devices, processing billions
of secure transactions, and keeping the technology that defines modern life
running flawlessly, IS&T makes the impossible feel effortless.” Do you love
building solutions to handle global complexity and immense scale? Imagine what
you could do here. Infrastructure Services is part of IS&T and the foundation of
Apple's global network operations — managing data center equipment and systems
to deliver compute, storage, and networking services for teams across Apple,
including its internal developer community. From individual facilities to a
worldwide network, Infrastructure Services ensures the technology underneath
everything works without question. The Data Center Technician is responsible for
installing servicing and maintaining Apple IT Infrastructure in a 24/7
environment with rapidly shifting priorities while maintaining high availability
of the infrastructure. Strong attention to detail and effective documentation
skills are critical components of success in this position.
DESCRIPTION
Apple Data Center Technicians provides direct hands-on support of Data Center IT
Infrastructure and internal system components. We require technicians with
experience working in collaborative partnerships and have strong communication
skills. Strong attention to detail and effective documentation skills are
critical components of success in this position.
MINIMUM QUALIFICATIONS
Experience in roles that include hands on technical support, help desk,
logistics or technical training in computer engineering or a related IT field.
Ability to safely work at heights using step ladders, podium platforms, and
people lifts, adhering to all safety protocols. Ability to safely use hand-held
tools such as electric drills, safety cutters, fiber testing kits, etc. Ability
to work extended shifts within a data center environment, withstanding heat
levels ranging from 79°F to upwards of 105°F while maintaining appropriate
hydration. Able to participate in rotational on-call duties, providing
after-hours support in a 24/7 operational environment as needed.
PREFERRED QUALIFICATIONS
Minimum of 1 year experience directly supporting IT hardware Infrastructure and
working inside of production data center environment. Technical certifications
such as CompTIA A+, Network+ Experience in following established procedures,
performing network connectivity tasks, hardware component swaps, or installing
hardware infrastructure. Experience using and/or supporting computer operating
systems. Familiar with productivity applications such as workflow systems,
collaboration, email, and scheduling tools. Ability to travel to foreign and
domestic locations.
