Sr. Data Center Technician

BGIS is looking for a Senior Data Center Technician to join the team in Phoenix,

AZ. 

BGIS is a leading provider of integrated real estate management services,

including facilities management, project management, energy & sustainability

services, strategic workplace consulting, real estate services and capital

planning. Its range of solutions, supported by efficient systems, processes, and

people, enables it to create and optimize places that work for its clients. The

team is dedicated to inspiring better business performance and helping clients

focus on their core businesses.

The Senior Data Center Technician is responsible for advanced front-line support

of IT and Network Infrastructure within the raised floor areas of the Data

Center. Support services are provided for client to keep systems and associated

data securely protected and available for business use. Support functions cover

a wide range of activities related to installation, maintenance, and ongoing

operations of cabinets, equipment, and communications services inside the Data

Center.  

Installations and Troubleshooting

* Respond to scheduled and emergency dispatches to Data Center for after-hours

service calls and security escorts.

* Participate in proactive team efforts to achieve departmental and company

goals.

* Complete physical installation and power-up (Rack & Stack) of servers,

peripherals, and network equipment.

* Complete physical installation, dressing and connection of fiber and copper

communications cables.

* Provide visual inspection, status reporting, and power cycling services in

response to client requests.

* Install and replacement services for hot-swappable or modular hardware

components such as hard drives and power supplies.

* Deliver selected software support services such as controlled system reboots,

process/service reinitialization, and device configuration under direction of

customer specialists or other experienced team members.

* Meet client deadlines by completing assigned and scheduled tasks in a timely

manner.

* Review site specific roles defined in detail via supplemental documentation

provided at the Data Center.

* Implement details for specific work assignments, tasks, and procedures that

are provided as required.

* Act as an escalation point for advanced troubleshooting issues.

* Coordinate with customers to review incoming project needs and provide

installation requirements based on space, power, and cooling.

* Coordinate with onsite facility services to balance and ensure maximum raised

floor cooling and airflow efficiencies are deployed.

* Inspect hardware installation and provide quality assurance reviews.

* Contribute to the completion of other key initiatives as assigned.

Documentation, Compliance and Safety

* Receive, record, and store shipments of equipment and materials for clients

and Data Center use.

* Document work in designated ticketing systems, asset management systems, and

other record keeping systems as required for reference and audit purposes.

* Ensure compliance with business requirements via established Service Level

Agreements (SLAs) and other performance indicators (i.e., response time,

resolution rate, service quality, client satisfaction) to ensure service

levels are met.

* Walk through the Data Center during shifts, lifting servers and other

equipment, working from ladders, running cables, working with hand tools, and

testing equipment while completing physical work requirements of the

position.

* Comply with all safety policies, practices, and procedures.

* Provide security escort services for carriers, service providers, and

maintenance technicians.

KNOWLEDGE & SKILLS                    

* High School Diploma or equivalent.

* Minimum three years of experience with IT and networking systems, with

exposure to technical and operations roles, in a Data Center environment or

equivalent work experience.

* Minimum 1 Technical Certification or equivalent work experience.

* Experience with dynamic Colocation and Managed Services environments.

* Strong working knowledge of Data Center architectures and systems for raised

floor space: equipment cabinets, containment solutions, final power

distribution, computer systems, network systems, cabling systems, and

communications circuits.

* Advanced understanding of Data Center core infrastructure (power, cooling,

fire protection) and interactions with raised floor equipment standards.

* Ability to act with urgency to provide world class customer support.

* Positive approach to work in a team environment where diversity, knowledge

transfer, and cohesiveness is promoted.

* Demonstrated solid understanding of network hardware equipment and TCP/IP

networking principles.

Proficiency with DCIM principles and applications.

* Ability to work collaboratively with customers, other team members, and other

service providers to plan and execute tasks.

* Strong customer service skills and ability to maintain good relations with

clients and other team members.

* Excellent verbal and written communication skills.

* Skilled to work independently and with limited supervision to complete

assigned tasks.

* High standards for quality, organization, and cleanliness with tasks,

equipment, and workspaces.

* Advanced troubleshooting skills to investigate and resolve systems and

infrastructure problems.

* Understanding of Data Center security and audit standards: HIPAA, ISO-27001,

PCI, PWGSC, CSAE 3416, SSAE16, SOC 1 and SOC 2.

* Experience with computer server hardware systems running Windows or

UNIX/Linux operating systems.

* Possess a minimum of one supplemental accreditation from established industry

organizations such as Cisco (e.g. CCNA, CCNP), CompTIA (e.g., A+), Microsoft

(e.g., MCSA, MCSE), Uptime Institute (e.g. AOS).

* Strong Proficiency with software tools such as Microsoft Office and Visio and

AutoCAD.

PHYSICAL DEMANDS & WORK ENVIRONMENT

* Ability and willingness to travel regionally.

* Physical ability to walk jobsites in uneven terrain.

* Current valid driver’s license and ability to provide personal transportation

for meetings and job visits away from the office with reimbursement.

* Ability to work at heights preferred.

* Ability to work all shift schedules 7x24x365.

* On call rotation as assigned.

* Respond to off hour emergency calls

Visit us online at https://www.bgis.com/us/careers.htm for more information. 

BGIS offers a comprehensive benefits package including medical, dental, vision,

prescription coverage, health savings account, flexible spending account (both

healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid

company holidays, short term and long-term disability, life insurance, employee

assistance program, tuition reimbursement, paid parental leave, gym membership

discount and team member referral bonus.

Our company culture includes a robust mix of sound business practices and

employee initiatives that promote personal and professional development,

work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the

right to work in surroundings that are free from all forms of unlawful

discrimination. We are committed to providing equal employment opportunity to

all employees and applicants without regard to race, color, religion, gender,

national origin, age, disability, ancestry, creed, marital status, sexual

orientation, or Veteran or military status, genetic information or any other

basis prohibited by local, state or federal law in the relevant jurisdiction.

This policy applies to all terms and conditions of employment including, but not

limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and

retaining minority and women professionals from all backgrounds. Our commitment

is consistent with our recognition that it is the outstanding people within BGIS

who the source of our strength has always been. We recognize that promoting

diversity is an integral component of our continuing quest for organizational

excellence. 

This commitment to Equal Employment Opportunity is made equally as a social

responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should

contact their direct supervisor or the Human Resources Department without fear

of retaliation of any kind.

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