Senior Manager, Sales Operations – Data Center
Application completed on Black Box
About This Role
Role Summary
Black Box is seeking a highly analytical and execution-focused Senior Manager,
Sales Operations – Data Center to support and optimize the sales organization
across the Data Center business. This role will be responsible for driving
forecasting accuracy, Salesforce discipline, pipeline management, sales-stage
governance, revenue visibility, and operational reporting.
The ideal candidate will have hands-on experience supporting Data Center,
infrastructure, colocation, hyperscale, low voltage, structured cabling. This
person will serve as a key partner to sales leadership, helping translate
pipeline activity into accurate forecasts, actionable insights, and predictable
revenue outcomes.
Key Responsibilities
* Own and manage sales operations processes for the Data Center business,
including pipeline reviews, forecast submissions, sales-stage accuracy, and
opportunity hygiene.
* Partner closely with sales leadership to improve forecasting accuracy quarter
on quarter basis, including commits, upside, risk, and funnel health.
* Manage and analyze Salesforce data to ensure accurate reporting, clean
opportunity tracking, and concise executive-ready dashboards.
* Track and report on pipeline movement, bookings, revenue, sales productivity,
and conversion rates across defined sales stages.
* Help standardize and train the sales team on proper usage of sales stages to
improve forecast reliability.
* Slice and dice pipeline and revenue data to identify risks, gaps, trends, and
areas for sales execution improvement.
* Support weekly, monthly, and quarterly business reviews with clear reports,
insights, and recommendations.
* Serve as a trusted operational partner to senior sales leadership by
providing timely visibility into book of revenue, active opportunities, and
forecast movement.
* Collaborate with Revenue Operations, Finance, Sales, and Delivery teams to
ensure alignment between forecast, bookings, revenue recognition, and
operational capacity.
* Identify process gaps and implement improvements to increase sales efficiency
and forecast predictability.
Required Qualifications
* 8–12+ years of experience in Sales Operations, Revenue Operations, Business
Operations, or Sales Strategy.
* Strong experience supporting Data Center, colocation, hyper-scale,
infrastructure, technology services, low voltage, cabling, networking, or
related sales teams.
* Advanced Salesforce experience, including dashboards, reports, opportunity
management, forecasting, and pipeline analysis.
* Strong understanding of sales forecasting, commits, upside, pipeline stages,
sales cycles, bookings, and revenue tracking.
* Ability to analyze complex data and translate it into clear business insights
for sales leadership.
* Experience supporting quota-carrying sales teams and improving CRM
discipline.
* Experience required with salesforce or related CRM tool.
* Strong communication skills with the ability to work cross-functionally with
Sales, Finance, Operations, and Executive Leadership.
* Bachelor’s degree required; MBA or MS preferred.
