Data Center Site Manager

The Site Manager serves as the central point of contact for all Csquare data

center technical service and support.  Responsibilities include, but are not

limited to; service requests from Service Delivery, Service support liaison for

clients as well as internal systems and networks, data center security as well

as shipping & receiving.

In addition, the Site Manager provides day-to-day oversight and leadership

of Csquare operated data center facilities. Responsibilities include vendor

management of various vendors and suppliers, oversight of maintenance, repair,

installation and operation of the facility performed by the data center

facilities team provider as it pertains to electrical systems, mechanical

systems, capacity planning, project management, customer build-outs, and all

other aspects of data center facility operation. The Site Manager is responsible

for managing the daily activities of the data center support team while working

in collaboration with the Engineering and Shared Services teams in support of

internal and external customers. 

.Essential duties:

* Provide leadership to the local data center support team with a broad set of

responsibilities; manage tactical and strategic activities with focusing on

continuous improvement.

Responsible for timely execution of data center services such as remote

hands, customer installs, and service requests.

* Provides 24 x 7 on-call emergency response & support as necessary for

incident management and data center emergency response to maintain the

highest level of integrity and availability to data center.

* Manage vendors and contractors to obtain maximum effectiveness and efficiency

(safety, cost, equipment longevity, and reliability) and to maintain

Mechanical & Electrical infrastructure per manufacturers’ recommendation and

corporate specifications.

* Operates and maintains data center to assure 100% uptime to customers.

* Ensures that data centers comply with all local, state, and federal health

and safety requirements.

* Ensures consistent risk management, change management, monitoring, and

incident response in the data center

* Development and management of data center budget for maintenance, repairs,

capital and general operating costs; bottom-up development of yearly budgets.

Negotiation and approval of vendor contracts/agreements

* Works with Sales, Service Delivery and Customers to provide successful build

implementations within specified timelines.

* Participates in all Change Management processes including risk assessment and

procedural development and review.

* Works closely with the Csquare Engineering teams in problem resolution and

trending.

* Manages raised-floor capacity, power and cooling in data centers, maximizing

revenue space for installed products.

* Manage projects and administration of professional consultants and

contractors providing building repair, and capital improvement services.

* Responsibility and oversight for customer implementations, including review

and approval of proposed Service Level Agreements and Contract changes.

* Ensure policy and procedure is followed and that all audit requirements are

being met on a daily basis.  Areas of focus include; service delivery,

service support, and physical security.

* Act as the escalation point for internal and external client inquiries.

* Responsible for development and implementation of day-to-day tasks related to

service level tracking, customer satisfaction improvement, process

improvement, perform data center tours and budgetary controls. Consistent

with this focus the individual will track operational metrics to provide

senior management oversight and control for both snapshot data and long-term

trend analysis.

* Works with regional and global operations management staff to leverage

existing operational procedures and reference material to expedite

implementation, standardize operational methodologies, and facilitate best

practices in areas of common interest and business focus.

* Accountable to maintain and evolve internal operational policy and procedural

reference documents.

* Operate as a member of the extended data center Operations team to deliver on

key business initiatives

* Managing facilities training program and overall staff development.

* Responsible for site safety and environmental compliance.

* Ensures compliance of the data center with various accreditations e.g.

SSAE16, PCI DSS, ISO 270001, Uptime M&O. Support various audits in relation

of these accreditations.

Required skills:

* Strong management and leadership skills gained through experience managing

people, process, and technology.

* Working knowledge of computer hardware, operating systems, networks, storage,

and data cabling.

* Working knowledge of data center critical systems, including: diesel

generators, UPS systems, fuel systems, switchgear, power distribution

equipment, chillers, computer room air handlers, fire detection/suppression

and building monitoring systems.

* Experience with negotiating and managing local vendor agreements.

* Ability to make solid business decisions in a dynamic and fast-paced

environment.

* Display confidence in client-facing situations; with experience dealing with

Techs to C Level management.

* Team player with excellent consultative communications skills, proven ability

to work effectively with internal/external clients, vendors and consultants.

Education or Equivalent Experience:

* Bachelor’s degree in Computer Science, or Engineering (Mechanical or

Electrical) or equivalent experience.

* 10 years of data center support & facilities experience in mission critical

environments with 5 years in a supervisory/management role.

* Desirable Certifications: ITIL, BICSI, RCDD, MCSE, CCNP, CCSA, CDCP, CDCE

This employer will not sponsor visas for this role.

$140,000 - $155,000/yr plus bonus

Medical, Dental, 401k, Paid time off, Etc

Csquare is an Equal Opportunity/Affirmative Action Employer.  All qualified

applicants will receive consideration for employment without regard to race,

color, religion, sex, pregnancy, sexual orientation, gender identity, national

origin, age, protected veteran status, or disability status.