Senior Data Center Technician

Senior Data Center Technician

Overview

The Senior Data Center Technician is a hands-on technical lead responsible for

the installation, physical connectivity, and troubleshooting of server

infrastructure and low-voltage cabling (LVC) systems, power delivery, and

environmental conditions within the data center. This role specializes in

ensuring reliable physical layer connectivity, proper equipment deployment, and

rapid resolution of hardware and cabling faults in mission-critical

environments.

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Key Responsibilities:

Data Center Standards

* Person in this role is expected to rigorously follow accepted Standard

Operating Procedures (SOP), current ASHRAE and TIA Data Center Standards and

Best Practices

* Point-in-time accuracy of all DC Assets, and asset tracking

* Monitor and maintain data center environmental systems (power, cooling, rack

management, connectivity) to ensure consistent uptime

* Respond promptly to incident tickets and change requests to meet SLA and

uptime commitments

Equipment Installation & Deployment

* Rack, stack, and install rack-mounted and blade servers, storage arrays,

network equipment and related hardware

* Perform hardware provisioning, including rails, cable arms, power

distribution, network cabling, and labeling

* Execute server lifecycle tasks: installation, upgrade, relocation,

decommissioning

* Validate installations against design standards, rack elevations, and

engineering diagrams

* Configure and verify out-of-band management interfaces (iDRAC, iLO, etc.)

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Low Voltage Cabling (LVC) & Connectivity

* Install, route, terminate, and dress copper (Cat6/Cat6A) and fiber optic

cabling

* Maintain structured cabling standards, including labeling, patching, and

documentation

* Perform fiber testing (OTDR, light meter) and copper certification as needed

* Troubleshoot physical connectivity issues: 

* Faulty cables, transceivers (SFP/QSFP), patch panels

* Link failures, signal latency

* Ensure optimal cable management, airflow, and rack hygiene

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Troubleshooting & Break/Fix

* Assist in resolution of server hardware failures (DIMMs, CPUs, PSUs, NICs,

disks)

* Investigate Layer 1 (physical layer) connectivity issues impacting

network/system performance

* Work with network and systems teams to isolate: 

* Link errors, CRCs, duplex mismatches (where applicable)

* Physical port failures vs. logical/network configuration issues

* Replace defective components and restore services within SLA targets

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Data Center Build & Expansion

* Support new rack builds and infrastructure expansions

* Interpret rack elevation diagrams, cabling schematics, and floor layouts

* Assist with capacity planning (rack space, power allocation, cable density,

cooling requirements)

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Documentation & Standards

* Update cable maps, rack layouts, and asset tracking systems

* Maintain accurate records of: 

* Port mappings

* Cable IDs/labels and patching schedules

* Installed hardware inventory

* Enforce compliance with data center standards and change control processes

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Leadership & Coordination

* Serve as senior escalation point for hardware and cabling issues

* Mentor junior technicians on: 

* Best practices in server installs

* Cable routing and troubleshooting techniques

* Power balancing at the rack/cabinet level

* Coordinate with vendors, carriers, and cross-functional IT teams for

installations and repairs

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Required Qualifications:

* 5–10+ years of data center or infrastructure deployment experience

* Strong hands-on experience with: 

* Server hardware (Dell, Cisco UCS, etc.)

* Structured cabling systems (copper & fiber)

* Proven expertise in physical layer troubleshooting (Layer 1)

* Familiarity with ITSM systems (ServiceNow preferred)

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Technical Skills:

Core Skills

* Rack & stack, structured cabling, port mapping

* Fiber optics (SM/MM), transceivers (SFP, QSFP, DACs)

* Cable testing tools (Fluke, OTDR, light meters)

* Reading rack diagrams and cable schematics

* Cabinet & RPP level power capacity, power redundancy

Hardware & Systems

* Server components (RAM, NICs, HBAs, RAID)

* Remote management interfaces (iDRAC, iLO, CIMC)

* Basic networking concepts (VLANs, switching fundamentals)

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Key Competencies:

* Deep expertise in physical infrastructure and cable plant integrity

* Strong troubleshooting mindset with focus on root cause at

hardware/connectivity level

* High attention to detail in labeling, routing, and documentation

* Ability to work efficiently in high-density, fast-paced environments

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Work Environment:

* On-site data center role requiring: 

* Available to work on a shift schedule: (3 Days, 7am – 7pm or 12pm – 12am)

Schedule could be M-W or W-F with some variances.

* Frequent standing, lifting (up to ~50 lbs), and above the rack work

* Work in hot/cold aisle containment environments

* Participation in on-call rotation and after-hours installations

Pay Transparency Laws in some locations require disclosure of compensation

and/or benefits-related information.  For this position, actual salaries will

vary and may be above or below the range based on various factors including but

not limited to location, experience, and performance. In addition to base pay,

this position, based on business need, may be eligible for a bonus or incentive.

In addition, Conduent provides a variety of benefits to employees including

health insurance coverage, voluntary dental and vision programs, life and

disability insurance, a retirement savings plan, paid holidays, and paid time

off (PTO) or vacation and/or sick time. The estimated salary range for this role

is $85,894 - $100,000. 

Through our dedicated associates, Conduent delivers mission-critical services

and solutions on behalf of Fortune 100 companies and over 500 governments -

creating exceptional outcomes for our clients and the millions of people who

count on them. You have an opportunity to personally thrive, make a difference

and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all

positions without regard to race, color, creed, religion, ancestry, national

origin, age, gender identity, gender expression, sex/gender, marital status,

sexual orientation, physical or mental disability, medical condition, use of a

guide dog or service animal, military/veteran status, citizenship status, basis

of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation

to apply for or compete for employment with Conduent may request such

accommodation(s) by submitting their request through this form that must be

downloaded:  click here to access or download the form

[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].

 Complete the form and then email it as an attachment to FTADAAA@conduent.com

[FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA

Accommodation Policy

[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].