About This Role

MINIMUM QUALIFICATIONS:

* Experience with assembly of computer systems component-level repairs and

troubleshooting on technical equipment.

* Experience diagnosing and troubleshooting one of the following: operating

systems, computer/server hardware, or networking protocols.

* Experience with networking protocols.

* Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself

physically over extended periods of time, including frequent bending,

kneeling, climbing, pushing/pulling and lifting.

* Ability to work non-standard hours, including working weekends, night shifts,

holidays and on shift-based schedules as required.

PREFERRED QUALIFICATIONS:

* Bachelor's degree or equivalent practical experience.

* 2 years of experience demonstrating proficiency in troubleshooting hardware

and network issues using Linux tools (e.g., LPIC-1, CCNA, or equivalent

industry certifications/experience).

* Experience working within a data center or network operation center

environment.

* Experience in maintenance of server and storage systems.

* Understanding of networking concepts, including topology and protocols.

* Ability to communicate in English fluently to support client relationship

management in this region.

ABOUT THE JOB:

Google isn't just a software company. The Hardware Operations team is

responsible for monitoring the state-of-the-art physical infrastructure behind

Google's powerful search technology. As an Operations Technician, you'll

install, configure, test, troubleshoot and maintain hardware (like servers and

its components) and server software (like Google's Linux cluster). You'll also

take on the configuration of more complex components such as networks, routers,

hubs, bridges, switches and networking protocols. You'll participate in or lead

small project teams on larger installations and develop project contingency

plans. A typical day involves manual movement and installation of racks, and

while it can sometimes be physically demanding, you are excited to work with

infrastructure that is at the cutting-edge of computer technology.

Behind everything our users see online is the architecture built by the

Technical Infrastructure team to keep it running. From developing and

maintaining our data centers to building the next generation of Google

platforms, we make Google's product portfolio possible. We're proud to be our

engineers' engineers and love voiding warranties by taking things apart so we

can rebuild them. We keep our networks up and running, ensuring our users have

the best and fastest experience possible.

RESPONSIBILITIES:

* Deploy and operate new data center infrastructure across projects or teams

(e.g. Machine Learning platforms, network architecture).

* Report issues and follow data center procedures to troubleshoot and diagnose

moderately complex issues with equipment or infrastructure as they arise, and

identify the resources needed to resolve identified issues.

* Diagnose, repair, and perform preventative maintenance on equipment, servers,

machines, and infrastructure based on identified issues with multiple

solutions, independently. Independently execute advanced operational

procedures as part of daily work activities and follow security policies and

processes.

* Shift work is required to meet evolving business needs and operational

schedules.

* Collaborate with the partner teams (e.g., Program Managers, Data Center

Operations, and Software and Hardware Engineers) to complete tasks, and to

escalate and resolve defined problems.

About This Role