Data Centre Tech Supervisor

An exciting opportunity has arisen to join our Data Centre Services team. The

team are responsible for managing the day to day activities and performance of

the infrastructure services provided within the Nationwide data centres,

providing secure supervision of change and working with project, BAU teams and

third parties in the planning, delivery and installation of IT infrastructure

into the data halls ensuring optimal usage of space, power and cooling. 

The data centres provide production, test and disaster recovery services for the

business and their efficient running underpins many of the business processes

used by the Society. This is an excellent opportunity for an individual looking

to progress their successful career in IT Service Delivery.

This role operates on a 24/7 shift pattern of 2 days on, 2 nights on then 5 off.

Then 2 days on 3 nights on then 4 off. Then 3 days on, 2 nights on then 5 off.

This is role includes an additional shift allowance of £9,200 per annum.

For this role you will be based onsite at our Swindon Data Centre, and you will

need to travel to the Newbury Data Centre on a monthly basis. If your

application is successful, the hiring manager will provide further details on

how this works.

Nationwide is committed to the redeployment of our employees impacted by change,

as such applications for redeployment candidates will be prioritised in this

recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a

temporary worker, please use your personal email address to submit an

application.

RESPONSIBILITIES

What you’ll be doing

As a Data Centre Supervisor, you'll lead a small team of technicians in the

day-to-day operation of a critical 24x7 environment, ensuring work is delivered

safely, efficiently and in line with operational standards. You'll coordinate

audits, incident response, changes, installations and project work, balancing

priorities to ensure service stability while supporting business and

infrastructure delivery.

Working closely with internal stakeholders and third-party partners, you'll

oversee activities within the data halls, manage risks, maintain accurate

hardware / cabling records and ensure standards are consistently applied. You

will install, configure and monitor the data hall environment via Cabinet

Intelligence.

Alongside your supervisory responsibilities you will remain hands-on, carrying

out hardware installation, decommissioning and cabling when required. 

You'll provide coaching and mentoring to technicians and empower your team to

reach high performance as well as promoting continuous improvement and taking

ownership of identifying and resolving issues before they impact service. 

About you

As a minimum requirement, you’ll have:

* Data Centre operational experience

* Ability to plan work and be autonomous in delivery 

* Risk, Incident and Change Management

* Stakeholder and Third-Party Management

* Leadership, mentoring and continual improvement along with willingness to

travel to fulfil the role

Our customer first behaviours put customers and members at the heart of how we

work together. They are the set of behaviours that every colleague needs to

display, in every role:

* Feel what customers feel - We step into our customers’ shoes, using their

feedback and insights to empathise with them and to understand their needs,

so that every decision we make starts and finishes with our customers in mind

* Say it straight - We are brave in speaking out and saying what we think –

we’re honest and direct with good intent, openly sharing diverse perspectives

to reach the best conclusions and using language everyone can understand

* Push for better - We don’t settle for mediocrity, we challenge the status

quo, taking responsibility for continuous improvement and personal

development

* Get it done - We prioritise what will have the greatest impact, we are

decisive, and we take accountability for delivering brilliant customer

outcomes

You can strengthen your application by showing how our customer first behaviours

resonate with you, and where you may have already demonstrated these.

QUALIFICATIONS

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

* 25 days holiday, pro rata

* Private medical insurance

* A highly competitive pension to help you build a strong foundation for

retirement

* Access to an annual performance-related bonus

* Training and development to help you progress your career

* A great selection of additional benefits through our salary sacrifice scheme

* Life assurance to provide peace of mind for you and your loved ones in the

event of your death

* Wellhub – access to a range of free and paid options for health and wellness

* Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have

a mortgage with us. We challenge the financial sector status quo. We don’t see

customers as the engine of our own profit. We share our profits with them and

put their needs first. Always there when they need us. Supporting them and their

lives.

If you’re inspired by fairer finances, passionate about making a meaningful

impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued.

Recognised. Inspired to be your best. As a community, we want our working lives

to count. As a team, we celebrate what we achieve. As a standard-setter, we work

for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to

attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date

to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To

find out more about how we use and process your data, please read our Privacy

policy [https://nationwide-jobs.co.uk/privacy].

If you want to find out more about using AI in our recruitment process, please

read more here [https://nationwide-jobs.co.uk/help-and-support].

Disability Confident 

We’re not just guided by data, we’re driven by the real experiences of our

people. We’re a Disability Confident Level 3 Leader, the highest level. 

That’s why we’re constantly evolving our policies and practices to make sure

everyone feels genuinely supported, valued, and empowered to champion inclusion.

Whatever your needs, we’re here to support you. If you need any additional

support throughout your application journey, email our team at Recruitment

Support [Recruitment.Support@nationwide-jobs.co.uk]. 

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is

listed on our official careers site and read our guidance on Don’t be conned by

a job scam. [https://www.nationwide.co.uk/news-and-stories/job-scams/]

The hiring manager for this role is Simon Hindle, and the main recruitment

contact is Ashley Dodds.