Lead Data Center Support Services Technician
OracleReston, Virginia
Full-time
Salary
$66k–$132k/ annually
Free account to apply · application completed on Oracle
Salary
$66k–$132k/ annually
Free account to apply · application completed on Oracle
Leads complex, data center hardware support services to ensure resilience,
reliability, and availability at scale. Designs, governs, and signs off on
advanced change activities and site augmentations, driving standardization of
SOPs/MOPs across regions. Serves as the highest operational escalation point for
incidents, leading cross-functional triage, root-cause analysis, and long-term
corrective actions. Partners with engineering, capacity, networking, and
security teams to anticipate risks, implement architectural improvements, and
automate repeatable workflows. Mentors and develops team mates, uplifts best
practices, and influences policy and process changes that improve performance
across the group and organization.
Requirements:
* Active TS/SCI security clearance with polygraph
Bachelor of Science degree in Computer Science, Information Systems, OR A+,
Security+, Network+ certification
* Recent graduates are encouraged to apply if they can demonstrate interest and
knowledge in the position and a willingness to learn on the job – gap year
students also considered.
* Prefer 2-5 years of data center experience; 4 years for development preferred
* Experience working in a mission-critical operations environment.
* The position has a physical component requiring the ability to lift to 25Kg
and may require working in cramped spaces or elevated locations.
* Thorough understanding of data center design, including electrical and
cooling plant & and operation thereof.
* Airflow management (hot aisle, cold aisle, containment etc.)
* Rack, and stack equipment including commissioning of new racks.
* Strong structured cabling skills on fiber & and copper (e.g looming, term &
test).
* Fully competent in own area of expertise-anticipates problems and develops
contingency plans
* Able to carry out directive without supervision
* Able to resolve issues on their own and apply stop gaps for damage control
* Able to address not just technicians, but management as well
* Able to coordinate with peer level IC’s and formulate solutions to a
multitude of problems.
* Able to guide junior technicians and instruct them on proper etiquette and
protocol
* Able to lift 50lbs.
* Able to climb a 9 ft. ladder.
* Ability to stand for up to 12 hours
Required systems & hardware expertise:
* Systems administration (Linux and/or Windows Servers - especially command
line based).
* Hardware repair, diagnosis & break/fix.
* Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
* IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
* Base Operating System Installs and Configuration.
* Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, Serial communication
etc.
Please note: Visa sponsorship is not available for this role. For clarity
purposes, this means that Oracle is not in a position now, or in the future, to
offer US immigration sponsorship. This includes, but is not limited to, support
of H-1B, TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.
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will receive consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender identity, disability
and protected veterans’ status, or any other characteristic protected by law.
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conviction records pursuant to applicable law.