US Military and Veteran Senior Data Center Support Services Technician

Identifies opportunities for others to replace or upgrade server components.

Validates cabling, checking network environment build and connectivity is

established. Monitors and assigns work in ticketing environment, mentoring less

experienced technicians or implementing technical solutions. Trains advance fix

and repair techniques that align with corporate objectives and adheres to

standard operating procedures (SOPs) and method of procedures (MOPs) for

operational Data Center Change Control processes. Acts as a technical liaison

for technical and non-technical teams, providing subject matter expertise to

identify and resolve resiliency, reliability, and availability risks.

Requirements:

* Knowledge of server/storage/network hardware systems and components.

* Excellent time management skills.

* Detail-oriented with excellent organizational skills.

* Be a good team player.

* Strong interest in learning new DC concepts and technology.

* Dependable and trustworthy.

* Able to work alone and as part of a team

* Must be able to lift up to 50 lbs. 

* Able to climb a 9 ft ladder.

* Strong verbal and written communication skills.

* Shift schedule that rotates.  Includes nights,  weekends and holidays.

* IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)

* Good computer skills

* Able to stand and walk for extended periods of time

* Able to work 10-12 hour shifts

* Any experience with mainstream ticketing systems is a plus

* Willing to travel as required

* Client experience is preferred

Note: This is a 24/7/365 position on-site and includes day/night shift, weekend

and holiday work with occasional travel based on business requirements. This

position will also require consent to the processing of biometric data for

identity verification and access control.

Minimum Job Qualifications

Education and/or Experience:

5 years of experience in client-facing, direct customer support and service,

data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years

of experience in client-facing, direct customer support and service, data

center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center

Operations or related field AND 3 years of experience in client-facing, direct

customer support and service, data center, or related field experience.

Job Skills:

Same as prior level plus;

Technical Leadership: Demonstrated ability to provide technical leadership and

mentoring on complex projects.

Incident Management and Response: Demonstrated ability to respond to and resolve

incidents quickly to maintain business continuity.

Cross-Functional/Team Collaboration: Demonstrated ability to collaborate across

teams and regions to achieve shared business goals.

IT Infrastructure/Server Trouble Shooting Experience:

3 years of experience in IT infrastructure, data center services, or server

administration.

Preferred Job Qualifications

Education and/or Experience:

5 years of experience in client-facing, direct customer support and service,

data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years

of experience in client-facing, direct custome

OR

Associate Degree in Computer Science, Information Technology, Data Center

Operations or related field AND 3 years of experience in client-facing, direct

customer support and service, data center, or related field experience.

Cloud Environment (Hyperscale) Experience :

3 years of experience in hyperscale cloud environments.

Certifications:

Data Center or Cloud Industry Certifications.

Visa sponsorship is not available for this role. For clarity purposes, this

means that Oracle is not in a position now, or in the future, to offer US

immigration sponsorship. This includes, but is not limited to, support of H-1B,

TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.

RESPONSIBILITIES

Key Responsibilities

Datacenter Services Operations-Break/Fix and Hardware Maintenance:

-Identifies opportunities for other team members to work with of servers and

server components and main hardware to ensure efficient performance for its

entire lifecycle.

-Guides and coaches less experienced technicians on best practices for the power

distribution units and/or replacement hardware, removing and troubleshooting

hardware without disturbing critical infrastructure, as needed.

Datacenter Services Operations-Network Configuration, Installation, and

Augmentation:

-Guides and instructs less experienced technicians on best practices for

implementing -designed and defined network communications and solutions, signing

off on client configurations within environments.

-Validates cabling, checking network environment build and connectivity is

established, verifying that devices are connected and error free.

Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:

-Monitors and assigns work in ticketing environment, mentoring less experienced

technicians or implementing technical solutions to enhance and/or troubleshoot

the system within Service Level Agreements (SLAs) against assigned ticket,

potentially identifying and escalating trends, and documenting steps or

resolutions involved in maintaining the environments.

Safety and Compliance-Safety, Security, Compliance, and Documentation:

-Oversees adherence to all established Standard Operating Procedures

(SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring

all work stays in sync with site rules, colocation vendor rules, and signs-off

within a data center and/or customer site environments.

-Upholds and ensures established security procedures, considering applicable

local regulations, conducting functional testing of security.

-Ensures compliance with health and safety guidelines (including personal

protection equipment, site access, or specific data site compliance) during

on-site work at customer locations and at office, with limited supervision.

Continuous Improvement:

-Trains advance fix and repair techniques that align with corporate objectives

and adheres to SOPs and MOPs for operational Data Center Change Control

processes.

-Identifies repeating problems or trends, escalating issues to senior peers

and/or external experts, operations team, and engaging global team about local

issues.

-Analyzes issues for repeating problems or trends, escalating identified issues

to external experts and operations team, and engaging global team about local

issues.

Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations,

and Leadership

-Leads collaboration efforts with project teams/colocation partners to properly

test and validate the installation, operation, and performance of

electrical/mechanical systems and coordinate site utility requirements.

-Acts as a technical liaison for technical and non-technical teams, providing

subject matter expertise to identify and resolve resiliency, reliability, and

availability risks.

-Ensures contractors and vendors deliver quality services and that all SLAs are

being met.

-Contributes to quality assurance through process creation and training of less

experienced peers.

Core Responsibilities

Planning & Execution:

-Completes complex and/or ambiguous tasks in accordance with project

requirements, with limited instructions. Provides guidance to team members on

shifting priorities and resources according to team needs.

Collaboration & Partnership:

-Collaborates across teams to lead the delivery of impactful work and provide

support for critical team objectives. Leverages advanced understanding of

business, stakeholder, and/or customer needs to build partnerships within and

outside of team.

Problem Solving:

-Develops and shares procedures to identify and resolve routine or non-routine

issues, serving as an escalation point for the team. Collects and reviews data

and/or information to troubleshoot complex errors.

Continuous Learning:

-Embraces continuous learning by actively seeking to build knowledge and

learning new skills and/or tools and staying current with trends and best

practices in one's field. Seeks out and leverages feedback and advanced training

to improve skills.

Continuous Improvement:

-Recommends, implements, and shares improvements to improve the efficiency and

effectiveness of complex processes, protocols, and workflows.

QUALIFICATIONS

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to

comply with applicable requirements, such as immunization/occupational health

mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the

stated locations only

US: Hiring Range in USD from $27.64 to $56.83 per hour; from: $57,500 to

$118,200 per annum.

Oracle maintains broad salary ranges for its roles in order to account for

variations in knowledge, skills, experience, market conditions and locations, as

well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as

well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees

assigned to a salaried (non-overtime eligible) position. Accrued Vacation is

provided to all other employees eligible for vacation benefits. For employees

working at least 35 hours per week, the vacation accrual rate is 13 days

annually for the first three years of employment and 18 days annually for

subsequent years of employment. Vacation accrual is prorated for employees

working between 20 and 34 hours per week. Employees working fewer than 20 hours

per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes

each calendar year. Unused balance will carry over each year up to a maximum cap

of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days

from the posting date or as long as the job remains posted.

Career Level - OP4

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will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability

and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and

conviction records pursuant to applicable law.