Order Processing Liaison, Hyperscale
Zayo Group, United StatesRemote OK
Full-time
Salary
$53k–$82k/ annually
Free account to apply · application completed on Zayo Group
Salary
$53k–$82k/ annually
Free account to apply · application completed on Zayo Group
Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. POSITION SUMMARY The Order Processing Liaison, Hyperscale is responsible for owning and driving the operational lifecycle of in-flight amendments, change orders, and operational service modifications supporting Zayo’s Hyperscale customers. This role serves as the primary coordinator across Sales, Sales Engineering, Order Experts, Order Validation, Service Delivery, Contracting, and other operational teams to ensure customer-requested changes progress efficiently from opportunity creation through installation and completion. The position is focused on operational execution and process coordination, allowing Sales and Sales Engineering resources to remain focused on customer strategy, solution design, and revenue-generating activities. The Order Processing Coordinator acts as the central point of ownership for amendment-related workflows, operational order administration, and cross-functional project management associated with existing customer services. Candidates must be comfortable operating in a fast-paced environment, managing multiple concurrent priorities, navigating ambiguity, and driving resolution across a broad set of stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES (These responsibilities must be performed with or without reasonable accommodation.) Operational Order Administration Own and drive the operational lifecycle of in-flight amendments and change-order activity from opportunity creation through installation. Create and manage opportunities associated with operational service modifications and amendment activity. Coordinate order administration activities including MACDs, service amendments, and operational change requests. Support service order creation, recreation, and in-flight order adjustments as required. Ensure operational requests are accurately documented and tracked throughout the order lifecycle. Order Structure Support Provide guidance on order structure and amendment processing for Hyperscale opportunities. Support MACD administration and associated workflow requirements. Coordinate service order updates resulting from customer-requested operational changes. Assist with resolution of order structure issues impacting fulfillment and delivery. Cross-Functional Coordination Serve as the primary operational coordinator between Sales, Sales Engineering, Order Experts, Order Validation, Service Delivery, Contracting, OSP, and other internal teams. Coordinate amendment processing and associated customer documentation requirements. Facilitate order validation activities and resolution of operational exceptions. Coordinate Service Delivery handoffs and installation readiness activities. Track and monitor CARs, ISOs, and related operational records across multiple systems. Manage low- or no-revenue operational changes that require cross-functional execution. Escalate risks, blockers, and dependencies to appropriate stakeholders. Process Management & Reporting Maintain accurate records and data integrity across Salesforce and supporting systems. Monitor amendment and operational change activity to ensure timely completion. Identify process inefficiencies and recommend opportunities to improve operational execution. Participate in departmental initiatives and continuous improvement projects. Develop strong working relationships across organizational boundaries to drive successful outcomes. QUALIFICATIONS Bachelor’s degree or higher with a business-related focus preferred. Minimum of two (2) years of experience in telecommunications, sales operations, order management, service delivery, project coordination, or related operational functions. Strong understanding of order lifecycle management, MACDs, amendments, and service delivery processes. Experience working within Salesforce.com or similar CRM platforms. Demonstrated ability to coordinate complex cross-functional initiatives and drive accountability across multiple stakeholder groups. Exceptional organizational and project management skills. Strong verbal and written communication skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Detail-oriented with strong analytical and problem-solving capabilities. Ability to work independently while collaborating effectively across teams. Experience supporting enterprise, carrier, or hyperscale customers preferred. SUCCESS IN THIS ROLE Success in this role is measured by the ability to efficiently coordinate operational change activity, reduce administrative burden on customer-facing teams, improve amendment processing timelines, and provide consistent ownership throughout the lifecycle of Hyperscale operational requests. Estimated base salary range: $53,300 - $82,000 USD/annually. #LI-Remote The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
