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AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations (Data Center) Team is the backbone of AWS,
supporting the rapidly growing AWS business and customers 24/7. We are committed
to maintain the physical infrastructure of AWS, ensuring the standards for
operational performance in the areas of safety, security, availability,
productivity, capacity, efficiency, and cost.
We are looking for a Data Center Engineering Operations (DCEO) Engineer with
experience in critical facilities management, and a result-driven individual
with strong technical understanding and the drive and vision to take our data
center engineering operations to the next level. The DCEO Engineer is
responsible for engineering operations including risk management and mitigation,
planning, implementation of corrective and preventative maintenance for critical
infrastructure and vendor management within our AWS Data Center environment.
They are responsible for day-to-day operational excellence, maintenance of the
critical infrastructure, supervising specialist vendors, acting as first
responders to incidents, and becoming subject matter experts for the facility.
Key job responsibilities
The Data Center Engineering Operation Engineer is responsible for ensuring that
all electrical, mechanical, and fire/life safety equipment within the data
center is operating within contract parameters within facilities. Often this
will be including risk management and mitigation, corrective and preventative
maintenance of critical infrastructure, vendor management and metric reporting.
- Act as the site primary point of contact for internal and external
stakeholders involving communication and relationship management.
- Meet daily hours of operations, on call requirements and response during
rotations.
- Manage minor and major planned and unplanned site works for critical
infrastructure, with a solid understanding of the works involved, risks,
mitigation and seeking approvals within relevant SLA’s as required.
- Responsible for the on-site management of contractors, sub-contractors and
vendors, ensuring that all work performed is in accordance with established
practices, procedures & local legislation.
- Establish performance benchmarks, conduct analysis, and prepare reports on all
aspects of the data center facility infrastructure operations and maintenance.
- Generate change management requests & incident management tickets for DCEO
activities.
- Work with DCO managers (IT), Networking, Logistics, Safety, Security and other
business leaders and operating partners to coordinate projects, manage capacity,
and optimize plant safety, performance, reliability, sustainability and
efficiency.
- Establish documentation relevant to technical support of business & facility
operations.
- Drive & implement projects to increase current facility capacity, efficiency,
sustainability & reliability.
- Assist in recruiting efforts.
- Support operating partners in the resolution of any infrastructure engineering
issues
A day in the life
- Troubleshoot facility and rack-level events within internal Service Level
Agreements (SLA).
- Perform rack installs, rack decommissioning, and facility management.
- Provide operational readings and key performance indicators to make sure
uptime is maintained
- Responsible for the on-site management of contractors, sub-contractors and
vendors, ensuring that all work performed is in accordance with established
practices, procedures & local legislation.
- Performance and oversight of maintenance and operations on all electrical,
mechanical, and fire/life safety equipment within the data center.
- Work schedule changes depending on specific site needs. Shifts can be up to
12-hours and may rotate on a predefined schedule. Some locations have on-call
rotations.
About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Basic Qualifications: - 2+ years of relevant work experience in maintaining
electrical, mechanical, HVAC, fire systems experience in a data center or
critical space facility
- Familiar with the concepts and interaction of Service Management systems
(Problem and Change).
- Ability to participate in a 24 x 7 rotating shift roster. Preferred
Qualifications: - Bachelor’s Degree in either Electrical Engineering, HVAC,
Mechanical Engineering or relevant technical (military/trade school) degree and
relevant experience in a critical environment.
- Understanding of the electrical and mechanical systems used in a data center
environment, including but not limited to DRUPS, Transformers, Generators,
Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
- Experience in management of vendors/contractors performing construction,
maintenance and upgrading works in large-scale critical environment.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
