Customer Quality Engineer (Data Center), Staff
Application completed on Qualcomm
About This Role
Company:
Qualcomm Communication Technologies Ltd.
Job Area:
Engineering Group, Engineering Group > Hardware Engineering
General Summary:
Job Description
As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives
digital transformation to help create a smarter, connected future for all. As a Qualcomm Customer Quality Engineer, you will establish a close relationship with our data center customers, lead all quality communications with them, internally drive resolutions for their reported problems and be the voice of the customer to the internal teams.
Preferred Qualifications:
• Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.
• 8+ years of Hardware Engineering or related work experience.
• 4+ years technical and business customer communications
• 2+ years of experience dealing with suppliers in driving issues resolutions
• 2+ year in a technical leadership role with or without direct reports.
Principal Duties and Responsibilities:
Lead conference calls and F2F meetings with Customers related to quality
Track Customer quality metrics with regular reporting to the customer and internal management
Coordinate and participate in Customer audits
Assimilate communicated technical details:
(a) Understand the critical elements of the issue and provide direction to the working team
(b) Assess the results from various technical activities and formulate responses to customers with quality and customer goals in mind
Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
Craft customer presentations covering containment, root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction
Level of Responsibility:
Works independently with minimal supervision.
Provides supervision/guidance to other team members.
Decision-making is significant in nature and affects work beyond immediate work group.
Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc.
Influence key organizational decisions.
Minimum Qualifications
• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 8+ years of Hardware
Engineering or related work experience.
OR
Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering
or related work experience.
OR
PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related
work experience.
Minimum Qualifications:
• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.
OR
Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience.
OR
PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.
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If you would like more information about this role, please contact Qualcomm Careers.
